This complaint is not with the HVAC tech (who was very professional and a great communicator), but with the information communicated to me through Thumbtack about Perry's visit today. "Dane," who I found out later is an AI creation, assured me that my inspection today would be for the furnace, AC system, and the water heater. One visit, one charge. And "Dane" told me that the invoice would be sent to me because I am a landlord, not a tenant, and will not be present during the inspection. Nope. Turns out the HVAC tech is not trained to do the water heater and could not do the water heater inspection. The tech also told me I needed to pay immediately; that he could not leave the property until he was paid. This means: 1. The scope of the work was not true 2. The payment method was not true Buyer beware of these issues if/when you book with Perry. When I called the office to let them know I was not happy with what happened today, the fellow on the phone was very nice but said they would need to charge me an additional $79 for the plumber to come out for the inspection. The fellow also pushed and pushed for me to sign up for their $156/year maintenance plan. They have lost my business.
Perry Heating, Cooling and Plumbing
In high demand
- 1 hires
- Based in Tucson, AZ
- 77 years in business
- 15 employees
- Background checked
About Perry Heating, Cooling and Plumbing
Since 1949, Perry Heating, Cooling, and Plumbing has been the leading HVAC and plumbing company for Tucson, AZ and surrounding communities. In our 70+ years as a business, we’ve been dedicated to building a loyal customer base and team. How have we maintained a relationship over decades with our customers and employees? We treat you like a member of the family. Our goal is to always be reliable, effective, and trustworthy.
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Perry Heating, Cooling and Plumbing★ 4.9
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