I am extremely disappointed with Pilot Property Management's handling of my rental property at 3001 NW Fairfax Terrace. The most concerning part was that I had no idea about the severe problems with my property until a prospective tenant took the initiative to contact me directly. This potential tenant had already toured the property, completed an application, and was ready to sign a lease. When they arrived to finalize paperwork, they were shocked to find my property in an appalling condition: the back door was wide open with broken locks and seals (creating a significant security risk), bugs throughout the home, unsanitary bathroom conditions, and overall lack of preparation for tenant occupancy. What's most disturbing is that Pilot Property Management never informed me of these issues. They were collecting management fees while letting my property deteriorate to an uninhabitable state. Had this conscientious prospective tenant not reached out to me directly, I might still be unaware of how poorly my investment was being managed. Their staff showed complete indifference to these serious issues, making no effort to address them even when they were pointed out by the potential tenant. This level of negligence and lack of communication demonstrates a total disregard for my investment property and their contractual obligations. I would strongly advise other property owners to avoid Pilot Property Management and seek more professional alternatives who will actually protect your investment, maintain proper standards of care, and most importantly, communicate honestly about the condition of your property.
Pilot Property Management LLC
- 7 hires
- Based in Tualatin, OR
- 20 years in business
- 6 employees
- Background checked
About Pilot Property Management LLC
At Pilot Property Management LLC, we bring together outstanding tenants and exceptional properties in both Oregon & Washington. We specialize in residential and commercial management, but also work with homeowner associations and apartment owners to provide quality accommodations. We manage properties with long/short-term leases, as well as vacation properties. We also provide relocation services for those moving into the Portland Metro area. We work diligently to maintain the trust of both tenants and owners. We feel strongly that providing extraordinary service to both is the only way to do business. For most people, a rental is more than just a place to live....it's a home. For owners, we understand that a property can be much more than just an investment. Whether we're managing a 18-unit complex, or a private residence, our approach is the same.....
Reviews
The contract has only been signed for a week but the property has been shown a lot. No rental yet but I don’t think that’s unusual. I gave 3 stars until I see a rental.
Lisa sounds very competent.