Thumbtack customerOct 2026
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Polar Clear Glass Repair is a glass repair and installation company established in Dallas, Texas. Our company specializes in residential and commercial glass all around the Dallas metroplex. We provide professional services including window replacement, beautiful showers and bath enclosures, patio doors, decorative glass for your furniture, solar screens, and energy efficient windows. Polar Clear will replace your broken glass or foggy insulated glass. Whether it is for your home or your business our crew is always ready to give our customers quality service at their convenience. Call us today for your free quote, our team would love earn your business and take on your next project. Our customers satisfaction is our priority. We believe in quality, fast, and friendly service!
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He worked really well and communicated awesomely! Also got the job done in no time would definitely recommend.
Beautiful new window, crystal clear.
There were 9 windows that had become foggy and Polar Clear Glass replaced them. The work they did was outstanding and I am very satisfied with the look of the new glass. I would use them again if any glass needs to be replaced in the future. Thank you Polar Clear Glass.
Very fast response Affordable Friendly
Alfredo was able to do the work same day, on a holiday. I had a window break in a storm and with more rain coming, I really needed it done today. He did a great job and was really nice. I'm definitely saving his number.
Alfredo was responsive and explained to me the type of glass and what needed to be done. He was able to get the glass ordered and replaced in a timely manner. Highly recommend!
Top notch service and communication. Didn’t even have to be home. Will definitely use again!
By far one of the most professional encounters I've had with a contractor. Responses to questions were nearly immediate and clear, and the replaced glass is perfect.
I made the mistake of giving my business to Polar Glass and will be taking future business elsewhere. Moses came to do the measurement for one glass that needed to be replaced. He found 3 other potential replacements and gave me a quote for 2 of them. On the day of installation, Moses followed up to see if I was interested in getting a replacement for the other 2 glass. He gave me a precise quote and started getting very pushy after that. He planned to come to my home without a prior appointment and I luckily saw his txt and told him not to. Attached screenshots shows how pushy he got.
Alfredo was supposed to arrive at 9am yesterday, missed that appointment and then rescheduled to 1pm. At 1:30pm I contact him and tell him I am planning my errands around his arrival so he then reschedules to 3pm. At 3:15pm he finally arrives to provide a quote and take measurements. He expected to be paid half up front (which he never mentioned earlier) and I asked him if he could email me the quote so I could discuss with my wife, he was visibly upset. Within 30 minutes of leaving, he sends me these text messages indicating that I am wasting his time. His messages were outright rude when I treated him with nothing but respect. This contractor is young and has a lot to learn about professionalism and respect. He rescheduled on me three times and then accused me if wasting his time because I didn't transfer him money immediately upfront. The reviews on both thumbtack and Google are exceptional so maybe I just got a disgruntled employee or caught him on a bad day.
Good experience and great price. A little sloppy with cleanup of broken glass but they listened and fixed everything.
Alfredo and his team were extremely responsive to my inquiry. They were able to come out quickly to provide an estimate for my broken tempered glass window. Their supplier had inventory and Polar installed it the same day. I highly recommend them!
Fast response, great price
In short, they screwed the window frame to the house through the windows that were to open. Hence, the windows wouldn't open. When I pointed that out, they claimed that it was because the windows were from a different store...but at the end of the day a window is a window. And a pro should know the difference. Eventually they fixed the issue and after an hours arguing signed a paper accepting responsibility for the damage and agreed to pay for replacement parts, which they did. They cleaned up most of the mess they made, but I was still picking up pieces of broken glass both in my living room and in the garden a week after they were gone. In fact, I spent a couple of hours picking up glass and debris that was left behind in the garden. I had paid Polar Glass half their fee when they measured for the new window, but did not pay the remaining half since they had damaged that $1500.00 window. I also hired another company to come out and reinstall the window so that it was caulked and insulated correctly. Do you want to hire them.....think about it.
Some small installation challenges, but quickly fixed and the window looks great. Would use them again.
Quick and professional