I had two problematic switches, 3 light bulbs each flickering. I hired Premier Electric Power. The technician came in, fixed one switch (the other started to flicker again after 1 day). I called them in again because they claim the quality of work has 1-yr guarantee. The same technician came in, “fixed” it again except that the fix didn’t last for more than 1 day. I was charged $550 for fixing only one switch. In May, I have another three switches, 4 light bulbs each having the same issue. I hired someone else and they fixed them including the one that wasn’t fixed previously. They charged me $522 for fixing four switches in total. In summary, the technician from Premier Electric Power was trying to help but maybe lacked some experiences. I wasn’t happy about it because it was disproportionally expensive.
Premier Electric Power
- 23 hires
- Based in Costa Mesa, CA
- 36 years in business
- 25 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Premier Electric Power
We thrive to provide the best customer service and quality work. With over 20 years of experience, let the trained technicians at Premier Electric Power take care of your project whenever you need. Our expert electricians take pride in our top-quality expert workmanship. Whether you need us for a small repair or a special project, we can take care of it whether it is residential or commercial project.
Reviews
Premier Electric is extremely disorganized and frustrating to deal with. Mary initially scheduled me for Sunday, 04/26 between 9:00am–11:00am, then called a couple hours later to say the technician was no longer available and moved the appointment to Friday evening, 5-7pm. That alone was inconvenient, but it only got worse from there. The technician was scheduled to arrive at 5:00pm on Friday (per his communication). Instead, he delayed to 6:00pm due to personal car maintenance, then pushed it again to 7:00pm, and ultimately didn’t arrive until nearly 7:30pm. To make matters worse, the technician stated that Mary was not truthful about the Sunday availability, which made it unclear who was providing accurate information. This reflects a serious lack of communication within their team. On top of that, the technician tried to pressure me to make payment faster so he could receive it on his next paycheck. That was completely inappropriate and uncomfortable, especially late in the evening after multiple delays. Overall, the experience was unprofessional and poorly managed. I would not recommend this company.
Good
Just after connecting with them on Thumbtack, they scheduled someone to come out in a 2 hour window that day. I had a Nest doorbell that I had tried to install, but wasn't working. The tech, Samuel, showed up on time and, while he hadn't installed this specific doorbell before, he was able to walk through the instructions with me and figure out what needed to happen to make it work. And now I have a working doorbell!
The tech came during the timeframe given, went right to work and diagnosed the problem quickly. He was professional and courteous. Would definitely use this company again!
Fast good job
The tech Sam was great. Highly recommended this company!