Very quick but still careful and detailed
Premium home services
- 17 hires
- Based in Houston, TX
- 7 years in business
- 4 employees
- Background checked
About Premium home services
At Premium Home Services, we are committed to enhancing the comfort and safety of your home. With years of experience and a team of dedicated professionals, we provide top-tier air duct, insulation, and dryer vent services.
Reviews
Return ph xallsy
Just awesome
Fantastic experience! I was not happy that I had so much mold in my air ducts in an 8 year old house but the videos do not lie! Giovanni was thorough and efficient. I'm so grateful that he drove all the way to Montgomery to take care of my house. I would absolutely recommend him!
Extremely disappointing experience with Premium Home Services / Giovanni What started as a simple request to clean my dryer vent and six other room vents ultimately became an extremely poor experience. Giovanni was initially reluctant to provide a price over the phone. I understood he might need to see the job first, so I agreed. When he arrived, he immediately began upselling the scope of work, saying it would take three hours and emphasizing the cost and effort of driving to my location. He required 50% payment upfront via Zelle and promised to arrive at 8:00 AM the following day. He said he would send an invoice when he got home, but never did. On the day of the cleaning, he claimed his truck was having issues and ultimately arrived five hours late. The actual cleaning took approximately an hour. He then told me that two of the vents didn’t need cleaning. The most frustrating part came afterward: while cleaning, he completely disconnected the lint connection on my stacked washer/dryer and left without reconnecting it. I am older and not particularly handy, and it took my daughter and me approximately two hours to figure out how to fix and reconnect everything. Overall, I felt this was an overpriced and oversold service, compounded by the extreme delay and the fact that my washer/dryer connection was left disconnected. Based on my experience, I would not recommend Premium Home Services or Giovanni. I would encourage others to get a clear price and confirm exactly what work will be performed before agreeing to the service.
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Proceed with extreme caution.
Please be cautious when considering Giovanni of Premium Home Services. The City of Houston informed us that our dryer duct needed to be replaced with an all-metal duct running from the inside of the laundry room to the exterior exit point. Giovanni visited the property and quoted $495 for the job. I clearly stated multiple times—and even provided a screenshot from the official inspection report—that the City required a permit for this type of work. Despite this, Giovanni insisted that he performs this work regularly and that no permit was necessary. After cutting a large hole in the wall, Giovanni discovered that the existing hose had simply become disconnected. I also noticed that the duct inside the wall was the same flexible material as the external hose, not the all-metal ducting required by the City. He still assured me that the setup would pass inspection. When it came time for payment, I questioned the $495 charge because no materials were used, no metal duct was installed, and the only work performed was reconnecting an existing hose with a clamp after cutting a sizable hole in the wall. I offered to pay $395 upfront and the remainder once the work passed inspection, but Giovanni refused—another red flag regarding his reliability. Ultimately, Giovanni charged me $495 plus $40 tax for cutting a hole in the wall and reconnecting a hose. He then wanted additional payment to repair the sheetrock and “complete” the job. The work failed the City inspection, and the inspector confirmed that a permit was required. I had to hire another contractor—who pulled the necessary permit, installed the correct materials, repaired the wall, and still charged less than Giovanni’s original quote. I hope sharing my experience helps others avoid the same mistake.
Prompt, friendly, and honest service. Giovani was on time and assessment my service requests fairly. Appreciated how he handled my needs. Many thanks!
Giovanni was very upfront about what the issue was and how serious it was. He acted immediately and I am grateful he could clean everything as fast as he did alone.
Services
Premium home services★ 4.6
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