Waiting for a part that was under warranty that Primus filed with the manufacturer. I will only be charged for labor.
Primus
In high demandLicensed
- 661 hires
- Based in Willow Grove, PA
- 6 years in business
- 2 employees
- Responds in about 30 minutes
- Background checked
- License verified
About Primus
I like my work. I like to make you happy. I like to get you warm in winter time and cold in summer time. And I have six years experience of happy maintenance in HVAC.
Reviews
He came in and got the job done . He was also breaking down what I need and how to maintain my unit . Cleaned my unit outside and answered all my questions. Will be calling him back to install my new thermostat. Would highly recommend him
They immediately sent a technician out to my location. Garik was polite, professional, and knowledgeable, and knew what the issue was within minutes.
Excellent work, clear communication, and a focus on solutions instead of expensive quotes for complete system replacements. Highly recommend.
From the first contact, Primus made getting an HVAC unit repaired a pleasant experience marked by: polite convenience, great communication, expertise, professionalism, trustworthiness, and exceptional service. I would absolutely hire them again and very happily recommend their services. They determined that the compressor broke and it was during the heatwave. They repaired it quickly and the entire process was easy. Our family felt very reassured and well taken care of. The cost was reasonable and clearly itemized in the estimate. Hire with confidence!
Dmitry knows his stuff. I have a 5 ton unit that everyone told me it needed to be replaced. Dmitry repaired it for a reasonable price and it’s working excellent! I use him for my home a d business. Very dependable a d fair pricing.
If you are looking for an honest, highly skilled HVAC technician in the Willow Grove, Bucks County or Mainline PA area- do yourself a favor and call Dimitri at Primus Expert. I have an older 25-year-old AC unit running on R22 refrigerant, and instead of immediately pushing for an expensive replacement like other companies do, Dimitri took the time to properly check my refrigerant levels, change the filters, and get it running efficiently. He is knowledgeable, helpful, and kind. He handles everything from heating and cooling systems to water heaters. It’s rare to find an independent expert you can genuinely trust—highly recommend giving him a shot!
I hired Primus Expert INC for regular HVAC maintenance, and they did an excellent job. They completed outside cleaning, refrigerant checks, and a full system inspection thoroughly and professionally. They also added green pellets to the condensation line treatment to help prevent clogging. I originally wanted to schedule the service in April, but Dimitry was honest and explained that it’s best to wait until the outside temperature is at least 65 degrees for an accurate refrigerant measurement. I appreciated his honesty and professionalism, and we proceeded with the service in May. Dimitry also gave helpful maintenance recommendations, including replacing the air filter every 3–4 months and cleaning the outside coil yearly before the season starts. Overall, great service, knowledgeable, honest, and professional. Highly recommend Primus Expert INC.
The guys at Primus were excellent for performing a full A/C replacement. The initial diagnostic visit was informative, transparent and it didn’t feel like a sales push. The day of my repair the two men were respectful of my space and hard working. Primus had the best price too! Other places wanted to charge 15% more. I recommend to anyone!
Exceptional service!!! Just 4 minutes after I sent my initial service request, we had a time locked in for that same day—and he even showed up early. From the moment he arrived, he treated my home with care—wore booties, was mindful of his tools, and really took his time. After a thorough check and a real effort to squeeze a little more life out of my 30-year-old unit, it was clear the AC had finally reached the end of the road. We talked through replacement options, and he said he’d send a full quote within two days. The ballpark price he gave was already about considerably less than quotes I got in the past when I was considering an upgrade. Highly recommend if you’re looking for reliable, respectful, and honest AC service
Services
Primus★ 5.0
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