I should’ve known from the first phone call that this process wasn’t going to go well. From the beginning, there was a sense of pressure sales. I think there’s a reason why this company is rated 3.5. They wanted me to make a decision the same day. In my opinion, that’s neither wise nor appropriate.
Prince William Home Improvement
In high demandLicensed
- 131 hires
- 2 similar jobs done nearby
- Based in Woodbridge, VA
- 40 years in business
- 56 employees
- Background checked
- License verified
About Prince William Home Improvement
Prince William Home Improvement began in 1986 with a simple mission: "To provide our customers with the highest quality products, the best customer service, and to be the leader of value in the home improvement industry." Since then, PWHI has evolved to specialize in designing and building outdoor living spaces. Since 2015 Qualified Remodeler magazine has named PWHI as the top deck builder in the nation. Simply put, we are experts in our field. With over 20,000 satisfied customers, PWHI will be able to take care of all of your outdoor living needs now and in the future.
Reviews
They were not able to assist me for H project however were extremely responsive
They did my deck in 2024. Phenominal job.
They delivered the materials on time, and kept me posted every step of the way on what was going on. Once, the job was completed which was my deck. I hadn’t even noticed it, that there was a space gap between one of the bars, but when the county came out to inspect it. It was redone within, the next day
Very disappointed in the company. I am a repeat costumer and had a appointment set up before I went out of town and was canceled on 15 min after the appointment was set for. Had to get off work early in order to meet them and it was all for nothing.
This is a big company. They have a lot of guys, and they work quickly. The quality is good, and they have a lot of financing options available. It can be a little difficult knowing which department to call at the different phases of the project, but anyone we reached was helpful.
We met with Curtis and he couldn’t have been more polite and patient. He addressed all our concerns and no pressure to sign contract on the spot. He provided us a range of options from bare minimum to get our deck safe again to a few upgrades to a full replacement. A lot to consider. We haven’t made our final decision yet but if their work crews are as professional, prompt, and honest…
Always keeping me in the loop. Reasonable about the process.
Excellent customer service, from the initial phone call to the representative.
Without even trying to understand exactly what needed to be done they just wanted to tear down my 120K investment in the deck and screened porch on it and wanted to rebuild the deck. Very irresponsible. Disappointed.
Waited 2 weeks for an appointment and was cancelled last minute. I understand it is a busy season but a little heads up will be helpful. I think will go with another company who can keep appointments
Services
Prince William Home Improvement★ 3.5
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