Most terrible experience on Thumtack. They came and replace the valve and it started leaking the next day. We kept calling them and they said it is not our problem. We had to get somebody else to fix their mess. Will recommend going with somebody reliable. These people totally don’t care and do a bad job and then do not even take the ownership. We went to thumbtack and they were of no help either. Since we do not get the support from Thumtack, we should be very careful in picking the right professionals because at the end it feels like we are on our own anyways.
Pro Water Heaters NJ
- 116 hires
- Based in East Hanover, NJ
- 38 years in business
- 6 employees
- Responds in about 3 hours
- Background checked
About Pro Water Heaters NJ
Our focus is on quality and ensuring our customers are satisfied all of the time. We specialize in water heater installation and ensure all customers are happy when the job is completed.
Reviews
Steve and Owen were great. I highly recommend this company. Got the work done same day, thanks again Steve.
I talked to Steven on the phone he is unprofessional person speaking from my experience. He was supposed to come and do some work for me he keeps ignoring my text my phone calls and and finally he answered one time the phone call he said he will call me in a minute. Three hours passed by. I have not heard from him then I decided to call him back. He hanged up the phone on my me . Terrible experience
excellent and care about not scratching the hard wood floor which makes me happy
Great experience from start to finish. Steve is very knowledgeble and even though I was traveling I was able to complete everything from start to finish in 1 day.
Excellent cam writhing two days. Excellent price clean highly recommend. A+++++ wel done
They replaced a water heater that was on footings with one sitting on the floor directly. I wish if that was the deal, I would have had the opportunity to put in a pan. Otherwise, service was fast and reasonably priced. I could see the cost of the water heater I was getting online via competitors and thus their installation/removal costs.
I appreciate the quick response and fast turnaround. However, I was very disappointed with the installation team’s behavior. They were rude and unhelpful throughout the visit. The attitude was apparent from the moment they arrived and ended with them raising their voices as they left, which was completely unprofessional. While I would give two stars for the prompt service, the overall experience was poor, and I would not recommend this company based on the installation experience.
If you end up needing a water heater which we all do at some point I highly recommend them. they give a fair price. They are punctual and very professional!
Steven reached out to me and installed the water heater next day. Price was reasonable and easy communication.
Steven was very responsive and went above and beyond to help me. Really appreciate it and highly recommend him.
Good communication, great at explaining the process and everything I needed. Best price out there & the workers were extremely efficient. A whole new water heater installed in about an hour & my hot water running again an hour later. So grateful to have hired Pro Water Heaters NJ. Highly recommend!
Solved my problem within 24 hours. Great customer service thank you Steve
Pro Water Heaters came to service a water heater in my partner’s home which I facilitated. I provided payment which was not deposited until >1 week later. The owner contacted me via text to inform me which I replied in kind and offered that he reach out to my partner (due to an extreme circumstance I am no longer in the home he owns and out of state). He even stated there was a SECOND service completed at the time of the visit which was not the case and no record of any conversation on this or documentation indicating such offered by him. Without any hesitation, the owner berated me and threatened me with additional harassing comments despite any reasonable participation towards discussing alternative arrangements to be paid (see attached). I would advise GOING ELSEWHERE to anyone that is requiring service for any related matters. While the techs were kind and helpful, the owner is absolutely unhinged and unprofessional.
Thank you so much, you were great, and fair price for my new water heater. They were fast too..thanks again steve.
I need to report my experience because of the safety issues. Steven send me an invoice for a 40 gallon water heater + replacement for $1400. After installation his crew ( he didn’t show up himself) asked me for $1435, they said they added a ground wire that costs $35. They told me installation was completed successfully and I should expect to receive the permits in mail within a week, When I messaged him after a week saying I haven’t received the permit he ignored my message. I followed up after 5 days to see what’s going on First he replied:’ I did send the permit out to you if you didn’t get it in the mail then it’s lost in the mail then I have to send you another one but yes I did. Every customer gets a permit weekly from that week. The install was done.’ Then he wrote:’And I save all my text messages. You’re the customer that the vent can’t be changed to 4 inch because it goes behind your furnace and you can’t get to it so if you do send that permitting that we mailed you, it might not pass inspection and my guys told you this because they can’t get behind your furnace to charge you to change the event from 3 to 4 inch so I don’t know what I did wrong. I did everything possible to accommodate you. That’s very nasty and not nice that you’re saying things about me and my company that aren’t true.’ This was absolutely incorrect. They never told me there’s any issues. My safety is the priority. Why should I have ignored that. Honesty I still hope he confused me with someone else because his guys told me the installation was done properly and was ready for inspection. In any case I feel it’s my responsibility to inform others and report this case.
Steve is prompt with estimates. Make sure you take time to do your own research. I had to go a different route to resolve the issue.
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Pro Water Heaters NJ★ 4.3
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