Yeah wouldn’t go with these guys. We had an urgent situation and my husband had spoken to a rep named Sarah this morning and given her all the info to access the house since it’s a rental property and no one was living there. We get a call (mind you we both work full time so answering the phone isn’t simple) and they claim they couldn’t access the house? So they left. And then tried to schedule for another day knowing the situation needed to be handled today. Save your breath & find alternative help!
Protek Roofing, Heating, & Air
Great valueLicensed
- 1,370 hires
- Based in Tampa, FL
- 7 years in business
- 43 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Protek Roofing, Heating, & Air
Protek Roofing, Heating, Air & Solar was established with these simple goals in mind: Integrity, world class customer service, exceptional craftsmanship, and setting the industry standard in communication. We believe we owe our success to the way we treat both our customers and team members, with honesty, fairness, and respect. From the moment you first call Protek Roofing, Heating & Air you will find that these goals make up the fabric of our company. We will go the extra mile, every time, to maintain the community’s trust. We look forward to the opportunity to Protek your property and your loved ones. This month we are offering $89 full system tune ups with FREE duct inspection. We also are currently offering FREE Air Quality tests for your home to ensure the air you breathe is free of contaminants.
Reviews
they showed up, we discussed the issue and what I'd tried already and they identified the issue and had it fixed in 20 minutes. It was a fair price to value
He explained everything in detail, allowed me to walk with him to show me exactly what was going on, and was very professional.
TJ with ProTek was so helpful. He offered transparency, pricing options, and offered detailed advice after he cleaned our AC coils. We never felt pressured by him to purchase a certain service. He spent hours at our house ensuring our AC unit was in great condition.
TJ was my technician and he provided excellent quality of work, professionalism, and integrity! Highly recommended 10/10
Protek was professional and responsive in diagnosing our AC issue and performing maintenance.
Protek is a very responsive and professional company with the experience needed to solve our complex cooling issue. Highly recommend.
Thorough and quickly found my problem and fixed it.
Avoid at all cost. I feel like this company uses AI to talk with customers from Thumtrack. After scheduling your appointment, no one will show up, and the customer service is not helpful at all even they won’t know what happened to your appointment.
★★★★★ Excellent Experience “We recently received a quote for replacing our HVAC system, and the experience was outstanding from start to finish. Zack was punctual, professional, and took the time to thoroughly inspect our home and explain our options. There was no pressure, no sales gimmicks—just honest, detailed information about the equipment, ductwork, and installation process. Even before making a final decision, we’ve been extremely impressed with the level of service and expertise provided. Highly recommend Zack to anyone looking for HVAC replacement or installation.”
This was a great experience. We got service right away. He fixed the problem and didn't take advantage of us by making the issue bigger than it really was. I appreciate honest service.
Protek responded immediately and got a technician to my house within 1.5 hours of me sending them my request. TJ was amazing! He was extremely knowledgeable and showed us the issues at hand. He explained everything. My AC is now blowing cold air and it feels fresh and clean in my home.
I rarely leave reviews but my experience with ProTek was so overwhelmingly positive that I wanted others to know how good this company is! Communication is top-notch! Response from the office was quick and they were able to schedule a visit in 2 days (it was not a time sensitive issue). I received a text message from “TJ” the day before indicating an arrival window and then a ph call the morning of telling me he was on his way and what time to expect him. Our house is only 4 years old and we have been having issues with what I thought was the dampener in the air vent for the oven in the kitchen. It would rattle like crazy during high winds out of the North and just drive us crazy having to listen to it. TJ quickly discovered the issue and quickly resolved it to our satisfaction. He was quick in his work and extremely thorough. TJ then looked our A/C system and did NOT try to sell us a yearly maintenance contract since our system was still new! Instead, he suggested having someone come out and just do a routine check before summer season. It’s hard to find a contractor these days that checks all the boxes! ProTek and “TJ” definitely checked every single box! We will be using them for all of our A/C system needs and highly recommend them to anyone looking for an honest and reliable company!
Set an apt and never called or showed up
Very knowledgeable and helpful technicians. Highly recommended for anyone looking for a good quality job!.
Very good experience
Thanks but not Thanks I will not even consider this company for anything, very unprofessionals asking questions about the requested job and even booking me in an appointment, for 10 minutes later call me back and cancel my booked appointment, because the person who contacted me doesn’t have an idea of what services you guys are capable of doing. They don’t want to install a part I bought from a certified manufacturer for my unit because they don’t sell me the part, I told them specifically that I had the brand new part and installation kit from the manufacturer and I was requesting only the installation. Definitely will not consider this company for anything else. Bad customer service 👎👎👎
Called and made an appointment. They called me twice to confirm. The day of the appointment they changed the appointment time for an hour later… no big deal. I called 3/4 of the way thru their 2 hour window and the receptionist said she would have the technician call me. An hour after the appointment time the other office person said she would have the technician call me since I never received a call. Then 30 minutes later I received a text message saying that I was not in there service area and that nobody would be coming. Lovely way to leave me and my family with no assistance after waiting for 2 days to have our AC fixed when it was 96 outside. Luckily I was able to contact another company that came out within 2 hours to troubleshoot the problem. In the end even if you verify the appointment it’s 50/50 if they show up. Can’t say how their work ability is but their ethics are horrible. By the way…. According to Thumbtack they have completed 7+ jobs in my service area. Let you be the judge of who’s giving out the truth.
Was a pleasure working with Jacob. He was very professional and polite. He answered all my questions and came sooner to help expedite my project. I really appreciate all his help!
Beware: Our Experience with Protek HVAC What was meant to be a $34,000 investment in our home has become a financial and emotional burden. Protek HVAC's installation resulted in mold growth due to poorly sealed ducts--forcing us to spend an additional $22,000 in damages, repairs, and legal fees. Despite clear evidence and multiple attempts to resolve this, they continue to deflect responsibility. Prior to their involvement in August 2025, our attic had no microbial growth. We paid them to remove all insulation, and an inspection was completed beforehand. The only minor issue at the time was with an air duct over my son's room, which Jacob attributed to the previously installed system being "too powerful." There were no problems at the mixing boxes or the plenum. After installation, Jacob disconnected and reconnected every duct and assured us the system was sealed and functioning properly. However, when my husband and Nick later entered the attic, they found the plenum had not been sealed at all--and microbial growth had already begun. Nick even commented, "Whoever did this dropped a major ball," unaware that it was Jacob who had performed the work. Rather than accept accountability, Protek has shifted blame repeatedly--from the hurricane to a previous HVAC installer. The reality is this issue stems directly from their insufficient installation. On top of that, they downgraded our 4-ton system to a 3-ton unit, yet submitted permit paperwork claiming it was an "equal AC swap." This was misleading, especially considering we were charged for new copper lines and duct replacements. What exactly was equal about that? Despite multiple 558 notices and attorney involvement, they have refused to revisit the home. Their only response was to claim the issue was resolved back in October, when all they did was seal a plenum that had already developed mold. That is not remediation--it's a cover-up. And to be clear: yes, you were hired to reseal the ducts. It's on your invoice. We also still have the Home Depot receipt from when Jacob purchased the ducting materials. Please don't suggest otherwise. This experience has been deeply disappointing. We truly believed we were in good hands. Jacob's professionalism and confidence gave us hope--we felt "protected by Protek." Unfortunately, that trust was misplaced. To other homeowners: ask questions, inspect the work, and don't sign off on anything until you've seen it for yourself. This company does not stand behind its work--and you may end up paying the price.
Services
Protek Roofing, Heating, & Air★ 4.6
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