Refused service, demanded new installation of a system even though my system is <6 months old and installed perfectly and inspected.
Purfect Water Solutions
In high demandLicensed
- 64 hires
- Based in Newark, DE
- 11 years in business
- 20 employees
- Background checked
- License verified
About Purfect Water Solutions
Purfect is an experienced Residential Water Treatment Provider. We Specialize in both city and well water applications. With over 30 years of experience, we are quick and cost effective. Hard Water, Low PH, Iron, PFAS, Chlorine, Alkaline Drinking Water, Reverse Osmosis. We do not install 3rd party purchased systems due to liability of longevity and performance. We offer LIFETIME Warranties on our equipment that other companies do not.
Reviews
I would choice all 5 items, so far! The price was great. The installation was done quickly and the sales rep wasn't pushy, although he was thorough!
Scott C was very pushy in his sales tactics . I was getting a quote for another unit for ~2K less by another vendor but Scott C made a sales comparison of free lifetime warranty and less salt usage by their units and I would save money on Salt refills . I can tell the salt usage claim was completely bogus , it uses similar amount of salt as other vendor’s unit . My next door neighbors have that other unit which I was about to buy , but Scott C convinced me that that unit was much inferior . I noticed a similar sales review by Akshay on Thrumbtack , He has pasted all chat messages as an evidence on Thumbtack . I am glad that Akshay did not fell for this Sales pitch . Their pricing is very high . I was sold a water softener unit model C ( with chlorine filter ) for my well water system knowing that it is not suitable for well water . When I called the manufacturer I came to know they installed another model without chlorine filtration system . As per puronics engineer the C unit was pricier but Scott told me they both are the same price and I would not get price adjustment . They installed the non C unit since that was the model that was for well water system . Today Scott C offered to swap the unit with C model but made a disclaimer it would void the warranty and I need to sign a waiver . Why did he quote the C unit knowing that it was not suitable for well water in the first place . My friend in VA got the same c unit installed by another vendor for almost 2k less . The Sales rep Scott C gave me couple of other false promises . 1) I was also told they will do free annual salt refills each year . when i called for free annual salt refill for year 1 , I was told it is not listed on the contract and that I would be charged $299 to come out if I need Salt . Scott tried to prove me that I am being untruthful and that nothing for that matter was promised . Today Scott told me Salt is very cheap and I can get those from Home Depot which was contrary to his Sales pitch . I already know this and have filled it 3 times already prior to the 1 year period . 2) They also promised to clean the sediment filter and change calcite on installation. which was also incorrect . The installers denied to even touch the sediment filter and Calcite system . The company did give me some form of adjustment in Sales price due to this misinformation at the time of install . I am surprised this company has good reviews. I am a Google certified guide and generally don’t put these kind of reviews . I feel cheated and hence putting it here . Owner “Mike” if you see this please take a note of this. The misinformation event happened not once but thrice on this Sale. 2k is just an amount, the issue is about the Unethical Sales practice.
This review is not for the product but for the executive I was chatting with- Scott C. If I have to describe in two words- manipulative and rude. He offered me $4.5k for Water Softner and RO and right off the bat I said that it is beyond my budget. He kept sending me 2-3 text and emails everyday as a pushy sales man would do saying - “what can I do and I will get it accomplished “. Whenever I said that price is the concern, he always was belittling and suggesting that I don’t value quality and I should buy a cheaper product and hire a plumber. All this without showing proof of higher quality. This happened numerous times. Then he said I can provide an incentive (bait), and I asked what is it? Then he said he can give it in $3.9k for Softner/filter and RO installed. With some give away such as salt etc. being a customer, it’s my right to say what is the factor that is stopping me and I was very clear that $3.9k is over priced in my opinion. He repeated the same condescending tone that I don’t value quality and I should go buy a cheaper product. Let me tell you Mr. Scott, no one will give you business with such attitude. You must learn two things - 1. Treat your customers with respect. 2. It’s okay if someone is not valuing. Your product to its value. If you really think your product is better than others, do your research and provide solid evidence by comparing. Quit harassing people on phone and emails with bogus claims. Yours truly
After being scammed by Rain Soft, I wanted a whole house filtration system and water softener with low maintenance and they were able to provide this. It was installed quickly and I couldn't be happier.
Installed a RO and water softener system. Great experience. Explained everything and answered my questions. Systems worked as explained.
Really liked the sell and basically it pays for itself and then some with the free 5 years cleaners.
Installed water treatment system this seems to be their main business. I do not know if I would use them for a regular plumping job. over all very pleased with the water treatment system they installed.
We had Joh complete our water test on Friday morning and by Saturday at noon, our system was installed and everything was running!
Perfect Water Solutions is a top tier company. Our representative Scott was friendly, professional and knowledgeable. The install was seamless and I couldn't have asked for a better team.
Services
Purfect Water Solutions★ 4.9
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