A single man showed up to my house and did a half ass job with everything. I would have never been comfortable knowing only a man would be showing up to my house for cleaning. Also, I reached out to red rock, they didn’t return my call or respond to my messages. They charged me over $400. I feel robbed. I’m so upset.
Red Rock Cleaning of Las Vegas
In high demand
- 266 hires
- 262 similar jobs done nearby
- Based in Las Vegas, NV
- 7 years in business
- 8 employees
- Responds in about 2 hours
- Background checked
About Red Rock Cleaning of Las Vegas
We have been cleaning Residential and Commercial properties for over 3 years. Our team has grown to multiple cities and we refined the process to be more efficient over the years. We offer a service that can give you piece of mind so you can focus on what matters most. Ask about our: Standard home cleaning Deep home cleaning Move in/Move out cleaning Commercial Cleaning Office Cleaning Discounts offered for reoccuring cleanings.
Reviews
They were very flexible with my tight deadline and last-minute request. Cleaners came on time and did a really efficient job and were really pleasant to work with.
Moving out of our house and needed a full cleaning to get the house ready to put on the market. Red Rock cleaning was able to get us scheduled right away and did a full house cleaning. Would use them again.
Show up on time, do a job in the amount of time required. (Promised 2 cleaners at 10am- got 1 at 12:11pm). I still had baseboards dirty and visible water (from mopping) in areas and other debris still on the dry parts of the floor. The house was vacant-pretty simple to make it sparkle.
I usually wouldn’t leave a review but this I would never hire this company again. I paid for a “deep cleaning” and then even more additional for organization etc. I was quoted for $347 for 6hr 55 min. Unbeknownst to me that just meant two cleaners to split that six hour and 55 minute timeframe in two, and ok fine. So let’s start here even though I paid extra for organization really all they had to do was unpack three luggage. One luggage had shoes that were already in shoe bags. The other luggage had clothing that was already folded up , and one of my rooms there was leggings that have been folded, but have been knocked down off from the cabinet they were on. & I just wanted those leggings placed in moving bags. However instead what happened was none of my luggage was unpacked, except for the one with the shoes that were already in the bags and in the individual bags then that luggage was stuffed with the leggings that were supposed to go to moving bags. In addition to that dishes were left in the sink, bathroom cabinets, countertops we’re not wiped off garbage bags were not placed back in the garbage can they didn’t even bring a mop to mop, and in one of the rooms didn’t have to make the bed or anything of that nature I could go on, but I don’t like to bash a company, however when I was called to pay an extra $80 for what I had already been charged for was which was organization was ridiculous to me and when I tried to explain this, I just got a condescending response so with that, I love Thumbtack I utilize the app all of the time, however I will not be hiring this company again. Oh by the way upon booking they take a holding fee and your card information so they automatically charge you even if you have a poor job you’re not offered a refund or even some of your money back instead you’re offered a new team to come out and to clean with the old team didn’t.
I really wanted to like this service and not give a poor review however it went south real quick. For our first appt they showed up over 30 min late. Was here barely an hour and they left early. Did not provide the deep cleaning that I paid for. When I called immediately to notify them, they made a follow up visit for two days later in hopes of trying to fix their mistakes. I sent photos of visible dirt, dust and standard cleaning expectations that weren’t provided for this deep cleaning appt. We discussed deep cleaning expectations to make sure we were both on same page. I was even told they didn’t have enough time to complete the service. ???? - One hour for this wasn’t enough. They were 45 min late for the follow up visit and had 5 people arrive in front of my house. By this time we were completely not interested in allowing 5 people inside our home to clean the downstairs only. I tried really hard to negotiate a fair price for the inadequate job they had initially completed. I never asked for a full refund. He offered me an insulting $25 because “my team had to drive 40 min to your house “ etc. I respectfully asked for them to show up ON TIME for the second appt which never should’ve needed to happen if the service was done correctly the first time. In the pics you can see where my dishes were stacked on top of each other with lids still on. Dishwasher not even started (even when she asked if I would like them cleaned). Small appliances on my counter tops weren’t touched or cleaned. They cleaned around everything. Visible spots to clean remained throughout. They swept and mopped AROUND my rugs and legit spot cleaned downstairs after I reviewed my cameras. I was so upset this didn’t work out because I read all the reviews prior to hiring them. Ask for a list of expected services prior to job to avoid any issues.
First let me start off with the good Anthony the owner is super nice and respectful, however his crews need to learn how to actually clean. I hired them for a move in/move out clean which means a deep clean. This did not happen. They called me after two hours of being there and wanted to charge me an extra $150 because they said it was taking longer to clean the walls than expected. I ended up saying I would pay an extra $100. When I returned to the home I found back splash not cleaned? Oven hood not even touched, walls still dirty, food partials in almost all my kitchen drawers, the sliding glass door on the outside not cleaned or the tracks, food particals in my fridge and hair, freezer untouched, kitchen and island counter tops untouched, laundry room sink and walls dirty still, threshold of the front door unclean, mirrors not cleaned correctly, LVP floors cleaned with the wrong cleaning supplies. I can honestly keep going. I spoke to Anthony and he sent them out the next day to fix all the issues. When they arrived I showed them all the issues and almost everything I pointed out the crew leader argued with me about. Not only that but they had no clue or experience in cleaning a backsplash. The crew leader stated that he was going to use paint stripper to clean the walls in the rooms that were still dirty and for the painted wall back splash. I have never heard of anyone doing sure a thing. Also the crew leader stated he had been doing cleaning for only 2yrs. I then informed him my mom did cleaning for 50 yrs and I knew what was to be cleaned. I then called Anthony after seeing the paint stripper that he wanted to use as I was explaining things to Anthony on the phone the crew leader told his crew in Spanish to leave they packed up and left without a word. They walked out on the job while I was talking to their boss on the phone. So no they did not complete the job and walked out on it. Worst cleaning crew experience I have EVER had in my life. Also whatever they did clean I am pretty sure they used fabuloso only which does not clean jack. So now here I am having to pay for a clean that was not completed the total billed would have been 450 but Anthony brought it down to 232. To which I personally think if his crew walked out then my obligation to pay is void. But I paid despite the job not being done correctly and the issues with the crew leader. What they can do better- if there is an issue and they have to go back just do it don't argue If your crew walks out on a job then they don't want to get paid as long as the customer is not abusive to them. If they walk out then the customer should not have to pay anything. This whole experience was overwhelming and disappointing. But Anthony was nice. I hope they can improve and do better and no one else has the same horrible experience as I did.
Better communication
The team was very punctual, professional, and the communication was excellent! We will certainly hire Red Rock Cleaning for our future needs.
I am shocked by positive reviews. Cleaners showed up late and didn’t complete the checklist. The photos show the areas that they claimed to be completed, but it was very dirty when I mopped the floor and checked their work. When I raised a concern about the incomplete job to Anthony, the manager in LV, he accused me of taking advantage of cleaners when I simply pointed out things that were not done. He is very dishonest, argumentative, and unprofessional.
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Red Rock Cleaning of Las Vegas★ 4.4
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