Refresh The Space

Nathan H.May 2026

Easy to work with, very very responsive, and willing and able to adjust to your needs.

Yan X.Feb 2026

My apartment has been through a major restoration due to water damage. Refresh The Space came to clean up all the tapes and debris on the floor, and make the place clean and bright, look like it never went through a major renovation. Thank you for the great job delivered!

Nathaniel I.Nov 2025

Top to bottom this team is the best. Flexible, reliable, and customizable cleaning service. The customer service and responsiveness is incredible as well. I would recommend this service to anyone looking for residential or commercial cleaning service.

Taylor D.Nov 2025

Clear and timely communication is essential when scheduling with new customers. Improving reliability and follow-through would make the experience much better for future customers. We ended up canceling because we never received a confirmation email after multiple follow-ups.

Schae T.Jun 2025

Highly recommend RTS! They are always professional and the quality of the work is superb. They are my monthly cleaners and I love working with them. My place is always spotless and clean when they finish!

Youvelie C.Jun 2025

AVOID THIS SERVICE AT ALL COSTS! This company operates unprofessionally, and its presence on Thumbtack reflects poorly on the platform. Thumbtack should seriously reconsider allowing them to remain listed. I hired RTS to deep clean my three 1-bed/1-bath Airbnb units, and the experience was extremely disappointing. I specifically requested a deep cleaning, but the work done was far from acceptable. When I voiced my concerns to Kevin, he responded, “You know what, I did not expect them to do a perfect job.” To make up for it, he offered the next turnover cleaning free of charge, stating that he would start billing me again afterward. I decided to give him a second chance. Later on, I had a booking and requested the free cleaning as promised. When the guest extended their stay, I informed Kevin that I’d let him know once the changes were confirmed, but I never confirmed them or scheduled any additional cleaning. Instead, I told him I had another unit with a check-in and asked him to clean that one instead. That was the only cleaning I scheduled with Kevin, and it was supposed to be free. Kevin emailed me the cleaner’s arrival time (after 10 AM), but the cleaners never showed up on time. I checked my cameras and confirmed they were over three hours late, finally arriving around 1 PM. The following day, I requested a price adjustment because his cleaning rates were too high for a 1-bed, 1-bath unit (just 500 sq ft). Kevin refused to adjust the price to a reasonable price, so I ended the service. I also asked him to remove my banking information from his system—he said he would do it right away. Despite no future cleanings being scheduled and the previous one being offered free, Kevin charged me $99.91 without any explanation. When I texted him to ask why he charged me when the cleaning was supposed to be free, he read the text but NEVER responded. Based on my experience, I cannot recommend this company. Their service was poor, communication was unreliable, and their billing practices were questionable. I look forward to seeing Kevin’s response to this review, just like he tends to do with others who leave negative feedback.

Katie K.Jun 2025

I hired RTS for a deep clean. They did such a great job! The house looks and smells great! Communication was thorough and friendly. Great value for the service provided! I will use them again!

Pranav H.May 2025

Absolutely Outstanding Service! Refresh The Space has been a game-changer for us! Kevin and his team are incredibly professional, always punctual, and deliver top-notch cleaning with impressive attention to detail. From the very first visit, their responsiveness and commitment to customer satisfaction stood out. Not only is their service reliable and efficient, but it also offers great value for money. It’s rare to find a team that consistently goes above and beyond—and Refresh The Space does just that every single time. Highly recommend Kevin and his crew for anyone looking for trustworthy, high-quality cleaners!

Manny R.Apr 2025

FRAUDULENT company. Didn’t show up for the cleaning. Had to find backup cleaners. Refresh the space cleaners then arrived at 3 o’clock when I had a 4PM check in at my Airbnb. Backup cleaners had already finished cleaning and guest was already checking in early. Refresh the space cleaners never entered the home and left. They then CHARGED ME a $200 CLEANING FEE. They DID NOT CLEAN OR EVEN ENTER THE HOME. TERRIBLE COMPANY. SAVE YOURSELF THE HEADACHE.

Vijayindu G.Jan 2025

Please avoid using this service for move-out cleaning. They did a very poor job.

Kristen B.Jul 2024

Worst quality cleaners we have ever paid for who did not clean almost anything they said they would. Save yourself a massive headache and do NOT hire Refresh the Space. We have moved several times and paid for move out cleaning services. We had already vacuumed floors and mopped the downstairs, and hired them to professionally clean the house for 4 hours. They came a couple of days before we were to move to "clean." When we got back to the house, we were horrified that almost nothing had been done. They cleaned the microwave, vacuumed a couple of spots, and made some toilet paper flowers, but that seems to be it. We were told they would dust, clean the floors, clean the drawers, counters, and cabinets, and clean the oven. The counters had not been wiped out and were dirty and grimey, it had not been dusted we could even write in the dust, the mantle had still had dead bugs on it, the drawers had not been wiped out and the cabinets had not been cleaned, the floors still had debris and clearly only been spot cleaned if cleaned at all. We called Kevin asking if they could come back out and agreed to 9AM the next morning, the day of our move out, and asked for them to text my husband when they arrived and left. At 10 pm the night before, they changed the time to 7AM without confirming if that time worked. They then arrived and did not text my husband as requested. They could not find the key to get in and texted me while I was getting our kids readyand so I missed their text. Again. They did not reach out to my husband as requested. Because of the delays in communication back and forth, they were not able to clean at that time and said they could come Saturday, several days after our move out. We informed Kevin multiple times that would not work with our lease agreement and would cost us extra money to do so. So we asked for a refund since they did not provide the services they said they would. They kept asking for times to come clean the house after our move out. After all of that, we had to completely clean the house ourselves. We have requested for Refresh the Space to make it right, and Kevin has not responded. We hope they will still make it right and refund it since practically nothing was done that we were told would be done. It was by far the worst cleaning we have ever paid for. The maids may have been at our house for four hours, but whatever they were doing, it wasn't cleaning. Until they prove they can make this type of situation right, save yourself a headache and avoid having to pay a lot of money to just end up cleaning it yourselves by using anyone besides Refresh the Space. Update: To respond to the owner and his several lies: There was not mold in the bathrooms. The tub was not spotless but we had already worked on it so they were not starting from scratch. You agreed to clean the oven. It was not cleaned or touched at all. You agreed to clean the drawers. They were not cleaned or touched. You agreed to clean the counters, those had not been wiped. There were not layers and layers of dust, but enough was left that we could write hi in it. Unlike your claim, we did not purchase the bare minimum that you offered. We had pre-cleaned and purchased the level that has been perfectly adequate in the past for two maids. You agreed to text my husband when you arrived and did not do that. Had you done that, your maid would have had no issues getting into the house. We did try to reschedule, but your next time was Saturday, after our move out date which we cannot extend without incurring additional cost. If you believe these photos are an acceptable level of clean for 4 hours of work by two maids, then I think everyone should consider that before hiring Refresh the Space. But thank you for finally responding to us after a few days. I am sad it took a bad review to do that.