Roadrunner Restoration

Hillary L.Jul 2024

I would not recommend! This company did my mitigation work a month ago. The team that did the actual mitigation work was very prompt and professional, and I anticipated a great experience. However, things quickly turned sour once the mitigation was completed, as my project manager (Thomas Nichols) has caused this experience to be an absolute NIGHTMARE. For several weeks, I have called and communicated to him that my insurance company needs the report from their work so that I can proceed with the rebuilding process, and Thomas has failed to produce said report. Instead, he has lied about being in meetings, lied about calling me back, lied about submitting it (to me), lied to my insurance adjuster, made a plethora of empty promises(it will be submitted by___”, “I will call back after this meeting”, “I’m working on something for my boss”,etc). He never follows through with these communications. I’ve had to reach out to him by phone and text MULTIPLE TIMES during the past three weeks and my insurance adjuster has also. (And he also misled him). Look at the photos. Our home has been left undone for THREE WEEKS because we are waiting for Thomas to do his job, but what is most disappointing is his dishonesty. If he would just be honest, I could proceed accordingly. I am extremely disappointed. This has caused serious disruption to our home. Dealing with this has been emotionally draining.