Rock N Block - Turf N Hardscapes San Diego

Ibrahim K.Sep 2026

I chose Rock N Block even though their quote was higher than others because I liked my conversations with Greg, the owner. He spent time understanding the project, prepared a detailed drawing/design, and gave me confidence that we were paying more for better workmanship. Unfortunately, the actual installation did not match that level of professionalism. On the second day, weather (slight rain) caused delays, the second crew member was unavailable, and the installer arrived around 11:30 AM instead of 8 AM and still tried to finish everything that afternoon. The work felt rushed. Power brooming/re-sanding was done very quickly, cleanup was incomplete, leaves and debris were left around the yard, and there was no proper final walkthrough or handoff. When I pointed out remaining dirt/debris, I was told that was the homeowner's responsibility. Within a day of installation, the DG around the putting-green cup became loose, the cup/flag tilted, turf was uneven, and the area appeared not to have been compacted properly. The installer ultimately had to return four separate times after installation. The first time, he lifted the putting-green turf and recompacted the cup area but did not re-sand it (he came unprepared). The second time, he returned to add sand, but when my wife pointed out debris, he declined to address it. He later returned with additional sand and removed some debris, and the remaining debris was finally addressed on the last visit only after repeated follow-up with Jose (project coordinator) and Greg (owner). The contract also specifically included hauling away the old DG, but much of it was reused instead. I was ultimately okay with the reuse, but it was different from the written scope. Most importantly, the grading/slope of the putting green is still not right. The ball tends to roll directly back toward the house, which is disappointing for a putting-green golf project where grading and precision should be fundamental and thats why I hired Rock-N-Block. After so many visits, texts, and back-and-forth, I simply gave up pursuing that issue further. During one of the follow-up visits, the installer also spoke to my wife in a way we felt was inappropriate, suggesting that we were trying to use him to make our existing turf look brand new. That was particularly disappointing when we were simply asking for installation-related issues to be corrected. I also would have appreciated Greg or Jose personally (after final work) inspecting the finished project and doing a proper final walkthrough before closing it out. Instead, most of the communication and troubleshooting happened through repeated texts, which became overwhelming. I genuinely appreciate Greg's professionalism and Jose's patience and efforts to resolve the problems. However, given the higher price and the expectations set during the design and sales process, I cannot say the installer or the final workmanship were up to the same standard.

GABRIEL R.Apr 2025

They did a great job, quick and professional. Quote was very competitive vs other large companies