Rock N Water Ponds LLC

Thumbtack customerSep 2026

I usually do not write negative reviews, and I made several attempts to resolve this privately before deciding to share my experience. I hired Rock N Water Ponds because my goal was simple: to have my existing fountain repaired and working properly. If the company did not know how to diagnose or repair the original problem, that should have been communicated before accepting the job and taking responsibility for it. I would then have had the opportunity to hire a qualified fountain-repair specialist. Instead, after completing the work, the fountain still did not function, the upper stone area looked noticeably worse than before, and I was later expected to pay even more money to continue trying to fix the problem I originally hired them to solve. I contacted the company several times and gave them the opportunity to make things right, or at minimum restore the displaced stones so the area would not look worse. My messages were ultimately ignored, and no reasonable solution was provided. I am updating my original positive review because it was written prematurely, before the final outcome and these problems became clear. I am extremely disappointed with the result, the additional proposed charges, and the lack of communication and accountability. Based on my experience, I cannot recommend this company.

Thumbtack customerJul 2026

Manny was amazing! So many unreliable and dishonest contractors out there. He is top tier. I rate him ten out of ten.

Madalene V.Jul 2026

Manny is a nice young man and he was great to work with. He diagnosed the issue with our pondless water feature and promptly fixed it. Thank you, Manny. We appreciate your work!

James N.Jul 2026

Very happy with Manny's work. I recommend him

Thumbtack customerJun 2026

Manny was able to get started quickly on this project. I appreciated the ability to customize the feature to my liking and ensure that I was satisfied with the work. Manny was willing to make multiple changes for us to make sure we were completely satisfied. Great value.

Thumbtack customerJun 2026

Manny - deceived me and installed a pump that has been previously used and there was not meant for outside use but for household use and he promised me a pump made in the USA and it was made in China. I also requested that he send me a copy of the warranty on the water pump and that never happened.

Thumbtack customerApr 2026

Manny was absolutely fantastic. Diagnosed the problem almost immediately and fixed the issue. I can’t recommend them enough!

Thumbtack customerMar 2026

Manny was extremely responsive, professional, prompt, and knowledgeable. He resolved our issue quickly, was affordable, and did a very great job. Responded almost immediately and was exceptional at communicating. He even consulted with us to make sure we didn’t implement a more expensive and ultimately redundant fix which he could have done if he was less honest. Recommend him very highly.

Christin M.Mar 2026

Manny was great! He came quickly when I reached out and did a great cleaning our outdoor water feature. We will definitely be hiring him for more jobs in the future :-)

Thumbtack customerMar 2026

Manny did an excellent job fixing our waterfall and stream. We had had other “professionals” work on it before and they charged us more money to do a terrible job. Manny was able to figure out where the leak was, fix it, and fix dangerous electrical wiring for the stream. we are loving our functioning water feature!

Nick S.Sep 2025

Manny was AMAZING to work with. He was very good at communicating along the way and keeping me updated on his schedule and when he would be there. I had an existing feature, but a critter bit a big hole in the liner so it didnt hold water. he came in and redid all of it, and made some updates to how it looked to make it even better.