Communication is the key to any good relationship. They really need to be consistent and involved with the people they are doing the work for. My expectation was that someone would be there at a certain time every day and be on time every day to get started and work on the project. That was not the case. Now I understand that things happen, but the common courtesy thing to do when that happens is to reach out to the people and keep them informed. Not for the person to have to reach out to them and ask them why nobody has arrived at the time expected. Their organizational process needs work. With that said, they were all very friendly and I got along with everyone on site. They do a great presentation when the estimator comes for the estimate and they do have great deals and the final product is satisfactory. I won't nitpick it here, but there is some attention to details needed. I don't know if all contractors have the same issues, but I know that I take pride in what I do and I treat others the way I would want to be treated. So, they need to ask themselves; What can we do better and how can we be a contractor that stands out from the rest 100% of the time. I wish them nothing but success and hope they take this review/critique and make their company one of the best that I know it can be.
Sanabria Outdoor Solutions
- 23 hires
- Based in Katy, TX
- 7 years in business
- 32 employees
- Background checked
About Sanabria Outdoor Solutions
At Sanabria Outdoor Solutions, we help you make the most of your home with outdoor and interior improvements designed around your needs. Serving Katy, Houston, and surrounding areas, we bring your ideas together with practical solutions and careful attention to detail. Our services include concrete patios, pavers, pergolas, patio covers, outdoor kitchens, artificial turf, landscaping, drainage, and interior projects. Whether you’re creating a place to entertain or updating a space for everyday comfort, we take the time to understand what matters to you and guide you through your options. We believe a great project starts with clear communication and follows through with quality workmanship. From the first conversation to the final walkthrough, we want you to feel informed and confident in the work being done. Tell us what you have in mind, we’d love to help you get started with a free in person consultation.
Reviews
BUYER BEWARE: Classic Bait-and-Switch Rating: 1/5 Do not hire this company for your home renovations. They operate what appears to be a classic bait-and-switch scam, and once they have your money, you will constantly chase them down for updates. Here is exactly what happened with our project: 1. The Bait: We hired them for a brick paving job on our porch. They provided a quote for the work, which seemed acceptable at the time agreeing to use our material and adding a few more. 2. The Deposit: The person who gave us the estimate immediately requested a 40% deposit to get started. We paid this upfront in good faith. 3. The Delays: That was over two weeks ago. Since then, radio silence unless you reach out and then they tell you your project manager will contact you. They have taking our money, and we have had to constantly chase them down for updates. 4. The Switch: Last week, they finally sent workers to our property—not to do the job, but to measure the same area again that was measured for the quote and to demand more money for materials. They claimed we needed "additional materials" and tried to upsell us. When we asked for a formal written quote for these extra materials so we could do our own market research, they sent over a pictures of builder bricks for a high fee. Save yourself the massive headache, stress, and financial risk. This company takes deposits, delays the work indefinitely, tries to squeeze more money out of you with high-pressure upsells. Look elsewhere for an honest contractor. We are currently contesting the deposit with our credit card provider as I quote “ they have used our deposit to pay workers” for a job that has NOT STARTED. Thankfully we paid with a credit card rather than cash.
I hired Sanabria Outdoor Solutions through Thumbtack for a hardscape project. Jose (whom I suspect is the owner) and Richard were friendly, and their crew did good work overall. After the job and paying for the labor portion, I received a materials invoice that included a $734 (5) gallon jug of adhesive that was never used on my property. When I questioned it, I was told the product had been used. I reviewed my security cameras and saw Jose have the container removed from my yard and loaded into the truck while instructing the crew to use a different $100 (1) gallon jug of adhesive. The $700 product was never used. Only after I sent them the video and they realized they were caught redhanded, did they remove the charge from the invoice. The work was fine, but they deliberately tried to juice me for $734. This was no accident. Not a mistake. This was an intentional attempt to get me to pay $734 for a product they were likely going to get another customer to pay for as well, as they use it for their project. Customers should not have to verify footage to avoid being billed for materials that were never used. The work was cool. No real complaints there, but they will steal from you if they can. Buyer beware. Be prepared to watch them from start to finish.
They brought our front yard back to life! I recommend them!
I want to take a moment to acknowledge the phenomenal job this company did. They took an idea and turned it into reality. As we all know, home improvements can often feel exhausting, but this team truly listened and delivered. Thank you again for making the process smooth and successful. —Angell & Yvette
I requested a quote to repair rotten wood in some areas on my outside deck. I get a high pressured Sales Rep instead. I received 3 outrageous quotes for the work. When I opt out he proceeds to use pressure tactics and it was an ordeal to get him to leave my house after refusing the quote bcuz he was too insistent that I accept the quote.
After a call and text confirmation, I left work early for a 3pm evaluation and quote. At 345 I reached out because no one had come. Then I called at 415pm. Only at that point they said they were 45min out and wanted to reschedule. There’s no shortage of landscapers in Houston. I cancelled. No one reached out to me until I reached out twice. Unprofessional and I didn’t want to start a project like this.
I have a lot to say, but for brevity I’ll just say they should work on their communication, transparency, and their professionalism.
If I have more projects, definitely calling Sanabria first! Made it so simple and easy to hire and the best quality for half the other companies
I attempted to get an appointment but no one ever showed despite receiving confirmation email speaking to a representative, and receiving another confirmation message. Still waiting for someone to reply.
Excellent experience.
They removed a large tree in a tricky location, over pool, between 2 fences and next to electrical lines. They did great and cleaned up all debris after. We would use them again and recommend to anyone looking for tree service