Worst Customer service. Even after 3 days and sending multiple emails, they could NOT give me a quote. Some Person is trying to set up an appointment even without knowing the scope of work. I wish I could give them a 0. Most USELESS Customer Service Team I have worked with.
Seattle Air superior
Great valueLicensed
- 347 hires
- Based in Seattle, WA
- 43 years in business
- 7 employees
- Background checked
- License verified
About Seattle Air superior
Are you in search of trustworthy and dependable service? Look no further! Our team has over 15 years of experience and a pristine track record with zero complaints. Our 5-star service is unmatched! Our satisfaction guarantee assures that our clients receive top-notch service, and our one-stop-shop approach simplifies the solution to your problems. With a 99% success rate, our team is eager to share our knowledge and expertise with our clients. We are available 24/7 from Sunday to Friday, so please don't hesitate to reach out for all your repair and estimate needs. Please note that our service fee is $79, and although we require a project assessment to provide an accurate estimate, we promise to provide the best possible service. Allow us to assist you today! We are enthusiastic about serving you!
Reviews
They no showed twice. The first day they did not show up, they texted me claiming it was due to a car crash. Then during the rescheduled day they no showed and did not reply to texts.
Seattle Air Superior was difficult to coordinate with and the communication wasn’t clear. I wanted to know the name of the technician coming to my house, they wouldn’t tell me (they could have just said they don’t know) Turns out they hired ANOTHER company to do my work. Ace Chimney Services did the job, not Seattle Air Superior… Ace did the job fine, that’s why they get two stars. But I didn’t need Seattle Air to hire someone for me. I don’t recommend this company.
Didn't end up working with them, but they were responsive and professional.
Super great experience with this company! They were able to come out the next day and look at our in-wall heating panel. Ben gave us great advice and performed the inspection in a quick manner
Dan installed a freestanding fireplace for us. He didn't finish due to the gas line hookup pipe fittings. We were instructed to just replace it ourselves and he would come back if there was any problems. He insisted to get paid right on the spot on Venmo. We stupidly agree to it and paid him. I have now call them 4 times on different days to have them come take a look. I was told the technician installed the place would contact me when he is available. I am still waiting..... Will call on Monday again...
The technicians did a great job installing rigid clothes dryer ducting from the appliance, up into the attic, and venting outside. The work was done in a professional manner, and the technicians answered all of my questions and addressed any concerns that I had.
The job was well done as promised.
The crew were very responsive and quickly diagnosed the problem which was low refrigerant in our central AC. The only negative was the cost which was about $2000 which was definitely on the high end for this type of repair, but they did fix the problem.
Nathan and Eiten came to fix Furnance, they were professional and fixed the issue quickly. Will reach out to this team again.
After an incident with a tech and a dispute that left me frustrated, the owner reached out the same day, apologized, and made it right. That accountability and quick follow-through go a long way. Mistakes happen, but these folks did the right thing without any run-around
Technician showed up within the window, was very nice and informed me my unit couldn’t be worked on (portable AC). Must’ve not got info from his dispatcher on my issue. Wasn’t charged, wouldn’t even accept gas money. Would use again- highly recommend.
Seattle Air Superior provided much needed guidance to what steps would be required to make sure that my furnace would be in tip top shape. We also discussed what would be required for the air ducts to be more efficient. Overall, after some initial miscommunication over price I came away satisfied in recommending Seattle Air Superior to those looking for HVAC help.
Great service and value for money. Explained patiently which services are needed and which ones are less urgent. Provided multiple options and helped us choose the most relevant one for our situation. Highly recommend!
Ben has done great job on my fix as he found the issue quickly and replaced the parts needed right away to put my AC back to functioning
I had my chimney and fireplace replaced, but the experience was disappointing. While one of the crew, Sean, was hardworking and they were overall punctual, the overall service felt profit-driven and untrustworthy rather than customer-focused. After installation, Nathan blamed us when the pilot broke and earlier Ben charged far more than others for a faulty valve replacement. I chose them for convenience, despite a high quote, which I now regret. A later visit from a professional fireplace technician highlighted the difference in quality—these guys felt more like handymen who likely cut corners. Would have given 1 star but adding one for the roof work and that crew - Hope that was done properly and stands the warranty they gave.
Tech never showed up during the initial scheduled window, but they followed up quickly and we were able to reschedule.
Chose this company because it had the most good reviews. I wasn't there for the interaction, but my wife let me know that the person that came over, took off the covers of our furnace, and the diagnosis was that there was a lot of uncleaned soot. I just looked at the timestamps of texts from my wife, and it took all of 3-4 minutes to diagnose, collect the service fee, and leave. If the service fee would go towards any service done, then why not perform a service worth the charge and the drive out, even if it's 5-10 minutes of cleaning the dirty burners and suggesting a deeper clean? It's a dishonest way to conduct business.
We are very happy with the excellent service and quick response! We have an older gas fireplace stove. We were told awhile back that parts are not available anymore. Well, We decided to try and find some place that might be able to fix it. Ben came out and actually had the parts with him. He replaced and cleaned and now we have our fireplace up and running like new!! I would highly recommend Seattle Air Superior!!
Nathan came and did an inspection at the attic to sort out the problem. Good service to recommend.
Services
Seattle Air superior★ 4.6
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