I'm incredibly disappointed in the service I received from this company. I spoke with Jeremie before going with them and he seemed knowledgeable. I elected to move forward and everything went down hill at that point. First, scheduling was a huge pain. I had to follow up several times to see when they were coming. Jeremie would promise a date and then claim they got tied up on another job. Finally when they did show up they installed our equipment in the wrong place. I specifically requested in a text message to have the inverter and wall mount batteries installed in our garage. They installed them outside on the back of our home. Jeremie admitted his mistake but when they took them down it left 20+ drilled screws from where they mounted the equipment. We have a barndominium metal building so these are not easily covered up. They even left the mounting brackets from the conduit that they installed. Once everything was finally installed I started to test the loads from the house. I noticed that the batteries were draining very quickly. I texted Jeremie and he mentioned they would come back out to take a look. I then started to go through the settings. I quickly realized that they had failed to turn on the BMS or adequately changed any settings on the solark inverter. I had also specifically asked Jeremie to install a chargeverter with our system. He initially pushed back mentioning that the inverter could handle generator power. I let him know that while I understand that it can I would prefer to use a chargeverter to hopefully not reduce the life of our inverter due to a poor sine wave from the generator. He agreed to install it and wrote it on the quote. There was some confusion over this because I mentioned that I would purchase it when we were talking about. When he put it on the quote I thought that meant he was going to order it with the other solar equipment. I realized this was a miscommunication and agreed to order it myself and he agreed to come back and install. Once I received it I let him know I had it and asked that he have someone back out to install. He did arrange for this, but again had very poor communication around scheduling. His guy arrived one evening when I was at my son's soccer practice and he called and texted asking me where I wanted it to be installed. Because there was no prior scheduling I was not expecting this call and so I was not able to tell him what I wanted. When I got home I went to look at the install. He had installed the chargverter directly into one of the battery inputs on the inverter. This immediately tripped the breaker even just turning on the chargverter without the generator running. This tells me that the guy that came out didn't even try to test his work. I did not agree that this should have been installed directly to a battery input on the inverter and I let Jeremie know this. He said it was electrically the same as installing it anywhere else. I disagreed with this and reached out to signature solar where I had bought the chargeverter. They confirmed that it should not be installed this way. I reached back out to Jeremie and at this point he basically stopped communicating with me since in his mind it's installed correctly. With all of the problems I had been having I opened the wire trough just to see how it was done. Upon opening it I found the extra Ethernet cords in bags, other trash, and tools just left inside of this wire box. This is incredibly unsafe and a potential fire hazard. I even found a knife left inside of the inverter itself. I let Jeremie know about all of this and I didn't even get a response. And lastly, At no point did Jeremie or any of his installers try to go over the system with me to be sure I understood how it worked.
Security Solar, LLC
- 34 hires
- Based in Round Rock, TX
- 22 years in business
- 3 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Security Solar, LLC
Hi, I have been installing solar since 2004. I was the first state licensed solar installer in my home state of Louisiana where I installed over 1,000 systems. I am a NABCEP certified PV Installation Professional and I am certified by most every equipment manufacture on the market, including Tesla, Generac, LG Chem, SolarEdge, Enphase, Outback, and SMA. I am passionate about providing quality installations that are going to last at reasonable prices. I am a licensed drone pilot. I use drones to create a 3D design of the system and model production. My company is fully licensed and insured. I also install solar pool heaters. In addition to solar, being a Texas state licensed master electrician I can do any electrical upgrades/installation project you may need. I install car chargers, home automation, generators and generator inlets.
Reviews
Fast response.
Comparing the work Security Solar did to my last solar company is night and day. They delivered immediately, worked efficiently, and accommodated all of the changes I requested during the change. I'm truly thankful for them and could not recommend them more. I will certainly be hiring them for all future solar projects. Thanks so much!
We had to have our roof replaced, so our Solar Panels needed to come down. The company that was doing our roof was gonna charge us a crazy amount for removal of the solar panels and to reinstall. After research, I looked up security solar who came out and quoted me Half of what the roofing company wanted to charge. They did great work everything passed inspection, post reinstallation and we are back on track. Thank you for all the work you guys did 😊
They were very professional. They discovered an error on the original installation and completely addressed the situation. They did way more than I hoped to get done so I am extremely grateful for what they did to address our solar system. I reached out to them because our original company went out of business.
We found a leak in our roof and before deciding on Security Solar I got a few quotes and they were definitely the most affordable for my repair. Jeremie was very friendly and answered all of my questions. The solar company that we originally used went out of business so I will definitely be calling them back if anything else comes up. I really appreciate urgency they took to come and repair my roof.
Great work! Panels were removed and roof repairs as requested.
Jeremy was able to fit me into his schedule. I will definitely call him for other projects.
Security Solar was responsive to our situation and helped us complete our project in the desired amount of time. Quality workmanship and reasonable prices.
I hired and paid Jeremie in cash for his services. It has been two days and it’s still not something I can use for the request I asked if him. He is a thief.
Needed help with my solar inverter. Unlike most big solar companies who have yet to get back to me, Jeremie came out in a jiffy. On the spot he addressed the issue and saved me hundreds in potential losses of solar revenue. Thank you Jeremie!
Security Solar told me about my system. He helped me get the app that will show me my system’s operation etc. He did an excellent job cleaning my panels. He inspected the system and was very efficient. Not just a solar panel cleaner, he’s got years of experience in solar and is an electric contractor. (Hope I got that qualification right-he was on his way to install a generator after my job).