Poor responsiveness. Was told on 2 occasions that she was going to call me to discuss working with my dogs. She reached out after not calling the first time and said she would call the next day. I never heard from her and she did not respond to my messages.
Severn Happy Tails
- 20 hires
- Based in Severn, MD
- 20 years in business
- 5 employees
- Background checked
About Severn Happy Tails
A Paw Above has been providing exceptional pet care services at affordable prices to the DMV area since 2006 We offer flexible options for your pet, including midday dog walks, pet sitting and overnight care. With real time tracking and flexible rates to meet your budget, we are sure to find an arrangement to suit you and your pet's needs. We serve all of MD and VA and are licensed, bonded and insured! Be sure to schedule your appointment today. We look forward to meeting you and your pets!
Reviews
William Moore called me right away after I posted the service request on Thumbtack to schedule an appointment however he never showed up to the appointment or called. I even called and also left a message in the Thumbtack app but received no reply. Subsequent to posting my initial review I did receive a message from him that indicated he was in the hospital and couldn’t reach out. Now I understand that things happen but the company profile indicates there are 3 people working for this company so I feel that I should have been contacted by someone if not the day of but at least the following day to let me know what happened and reschedule. Good communication is key to providing this type of service. As I did not receive any service from this company I cannot attest to the quality of service but I recommend doing your research and getting updated referrals as the ones posted on Thumbtack are fairly old.
Tyler is GREAT and my dog (a skiddish rescue) loves him!!!
Tyler was prompt, responsive and accommodating. Blue took to him very quickly. Thank you for great service!
My dog is afraid of men and Tyler is working super hard for them to be besties. Thumper has warmed up to Tyler very fast for him. We have a tiny bit to go but things are progressing quickly.
Tyler was fantastic throughout the whole process! From setting up a meet and greet to arranging overnight care and and keeping in touch throughout his time with our dogs... we couldn’t be happier!
Tyler came over to meet our pups a few days ago. He was able to calm down our crazy terrier who was in the middle of a meltdown. Tonight, Tyler came over to walk, feed/water, and hang out with our pups for a bit while we were out of town. No accidents, and the pups were very relaxed. We will be using Tyler again.
Tyler provides exceptional care for our 2 very active dogs daily for mid-day walks. One of our dogs is very difficult to leash walk, and Tyler’s patience and compassion has made a big difference. He was able to provide extended visits when we were out of town. He is reliable, flexible and trustworthy. He provides feedback by text at each visit. I strongly recommend Loudon Pet Care.
We are very happy with Loudoun Pet Care. Tyler came over for a consultation and he listened to what we were looking for in a dog walker and was very professional and nice. Our dog immediately loved him. Every day we get an update with a GPS imagine of where he took our dog walking and the amount of time he walked her. Tyler is very responsive if you need him. Overall we are extremely satisfied with his service and are very thankful to him. I highly recommend Loudoun Pet Care.
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Severn Happy Tails★ 4.4
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