David was punctual and conducted the evaluation of my appliance as a consummate professional. His honesty and the fact that he informed me it would be better to purchase another item rather than conduct the repair showed me that the company was invested in my overall satisfaction rather than just making money. I would use them again.
SPEEDFIX Appliance Repair LLC
Great value
- 140 hires
- Based in Katy, TX
- 2 years in business
- 8 employees
- Background checked
About SPEEDFIX Appliance Repair LLC
★★★★★ Clear pricing. Clear timing. No surprises. I offer same-day and next-day appointments across Greater Houston whenever available. And you’ll get a 2-hour arrival window — because nobody wants to sit at home all day waiting for a technician. Your diagnostic is free when you move forward with the repair — you only pay the diagnostic fee if you decide not to repair. I stand behind my work with a 1-year warranty on parts and 90 days on labor.
Reviews
Great experience with Dmitriy, explained everything that was going on with our dispenser. Very flexible with our schedule and work was too notch. Will use in the future.
When my Samsung washer had a drainage issue, Speedfix made the repair process stress-free. Their $40 diagnostic fee (waived with repair) gave me peace of mind. The technician, David, was prompt, knowledgeable, and fixed the issue with a part replacement at a very reasonable price. He even gave great maintenance advice. Highly recommended!
We had a great experience with Speedfix Appliance Repair. They came when they said they would come. They quickly diagnosed the issues with my refrigerator & handled them appropriately. No complaints.
They took care of the problem very quickly. I had kind of emergency.
Great communication and quick services. Fixed dryier in 3 hours after project posted. Pro was truly professional and price was fair. Would recommend to my people.
Tech never actually solved the problem and washer continued to leak.
he does excellent work. he explains everything that is wring and how he will fix it. Very professional!
Technician came on time and performed a check on the washing machine. His office gave me an estimate as promised. What I didn't appreciate is there was no detailed explanation of what would need to be fixed. That is the primary reason why I didn't hire them to do the work.
They were able to come out the same day and look at my oven, and they had the correct part ready to install on the very next day. They were very prompt and I'm very satisfied with the work. Thank You!
When I called to talk to them, they said they could do a deep clean of my washing machine for $150. Upon arrival, they looked at it (I had already told them the brand) inside it was going to cost $450 to do a deep clean. I declined because the price was different than what I was told on the phone, but I was still charged $75 for a diagnostic visit.
This review is for the LADY on the phone and NOT the technician directly as I never met him. I received a call, the lady on the phone took my address and confirmed a time frame of today between 4 pm and- 6 pm. She then sent a confirmation message: “Hi Ashley This is SpeedFix Appliances We just spoke This is your confirmation about upcoming appointment between 4-6 pm I’ll text you ETA before 30 min” She called and I missed the call - she then texted: “I just need to clarify — do you need a diagnostic for one unit (the washer), or do you also need the dryer checked as well?” Which I responded: “Both” (this was also in the notes on thumbtack specifically stating both) She then stated: “Ashley, just to clarify — our diagnostic fee is $49 for one unit, or $80 for two units. If you decide to repair only one unit, the diagnostic for the second unit is $40. If you move forward with repairs on both units, there is no diagnostic fee at all.” I then responded “I won’t move forward with the appt. A service call is a trip made by a repairman to visit the location. He is not coming twice which is why the service call fee should be a flat rate as stated in thumbtack.” “He doesn’t service one- leave and come back for the other” She responded - “To truly value and understand someone’s work, it’s important to listen carefully to what the technician is explaining — what is included in the service call and what the work covers. Please take a moment to listen to the details, as it will help you make the best decision. When our technician arrives and steps into your home, he doesn’t just “take a look.” A proper diagnostic includes several steps: 1. He listens to your description of the issue and asks clarifying questions. 2. He performs a full functional test of the appliance. 3. He opens panels and checks internal components, sensors, wiring, airflow, drainage, and safety systems. 4. He uses professional diagnostic tools to read errors, measure voltages, pressures, temperatures, and identify the root cause. 5. He prepares an accurate estimate based on what actually needs to be repaired — not guesses. 6. He documents findings and provides recommendations so you know exactly what the issue is. This is why a diagnostic fee exists — it covers the time, expertise, tools, and the full inspection required to give you an honest and accurate answer.” I suggested: “Service/diagnostic fee: This is often a flat rate charged for the technician to come to your location and diagnose the problem. It is waived if the professional is hired for the job. If this was posted in your company description for the fee it would have been full transparency. The issue I’m having is the “surprise” cost on the front in can be a reflection of what I can expect once the technician gets here. It’s not to discredit the skill, effort or tools. Include it in the service fee on the front end specifying the service charge is subject to increase if more than one appliance.” She responded: “If I set the diagnostic fee on Thumbtack as the price for two units, it would confuse the majority of clients who only need one appliance diagnosed. I follow Thumbtack’s rules, and all professionals use the “quick reply” feature mainly to get your number and call you. That’s why after you messaged, I clearly explained that two-unit diagnostics cost $80, and I also called you so you could confirm or cancel the appointment. It’s very simple. If this doesn’t work for you, you are absolutely free to hire a company that will diagnose two units for $49. If we are not the right fit, you can simply continue looking for someone who meets your expectations. Thank you” I stated: “I’d like to use the technician. Is the technician available? She responded: “Sorry we can’t service you” I stated lastly: “I merely suggested transparency. However, o understand.” (The o was a typo) My issue in this - the person on the phone doesn’t always represent those whom do the work. She was not pleasant and after taking my address she handled me this way. I’m not against paying what’s due or deserved I wanted the transparency. Now she has my address and I do not feel comfortable with it at all.
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SPEEDFIX Appliance Repair LLC★ 4.8
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