Team was very communicative when I needed the work done. I appreciate Miguel, he was so very kind to my elderly aunt. Handled it with grace as she was having a very difficult time deciding on relocating. Thank you for your prompt and professional services.
ST. JOHN MOVING, DELIVERY AND JUNK REMOVAL
In high demand
- 2,215 hires
- 68 similar jobs done nearby
- Based in Stamford, CT
- 10 years in business
- 16 employees
- Responds in about 5 minutes
- Background checked
About ST. JOHN MOVING, DELIVERY AND JUNK REMOVAL
Here at St.John Moving, Delivery & Junk Removal customer service is our number one priority. We want to make sure every customer has a great experience from beginning to end. You can always reach someone any day anytime we are always available to answer any questions and help navigate through the process of your project. We are here to help in anyway we can. All of our movers come with years of experience so you’ll have peace of mind knowing that you hired professionals who will get the job done properly. We are fully insured and stand behind our work 100%. Everything is put in writing for you upon booking our services. You will get a written guarantee of our pricing of our insurance and that we stand behind our work 100% We have the lowest rates with the best ratings. All of our ratings come from verified Thumbtack customers who hired us directly on the app. These are all real reviews from real Thumbtack customers not reviews that we added ourselves from Google or another non-verified source. On our profile all of our reviews are verified customers that hired us through this platform only. Please do not contact us if you are looking for free services or you have a set price that is below what we have listed on our site. Please take note of our rates on our profile. We do offer discounts to seniors, veterans and all law enforcement. Please note the price posted for JUNK REMOVAL is an estimated price per load based on what you selected upon completing your inquiry that does not mean it is the final price. Junk removal is priced per load. We thank you for taking the time to read a little about us, we look forward to the opportunity of working with you.
Reviews
I couldnt be more satisfied ,those guys they did everything I could ask for
they got the job done at a competitive price. however, they originally said they would be there in the morning and didn't actually show up until 8:30 p.m. also, one of the workers seem to be far more experienced than the other. and the less experienced worker struggled with the equipment. overall okay. they got the job done and they were very polite. I would use again
Great service. Quick and professional. Would definitely hire them again.
The movers were very professional neat and courteous. They were also respectful of our items. I also like that ST. John’s movers responded to us right away.
we had a few issues pop up but were able to resolve them
Miguel and his team were great! Truly professional and handled the debris with ease even when the environment (small elevator for the items being disposed, using stairs) wasn’t that great, especially with co-op rules and regulations. Highly recommended. Items consisted of long wood panels and mirrors
I have such mixed reviews about this company, but I think it’s because I was partially being gaslit. The guys that did the move were polite and moved quickly. The communication before and after the service was great. I found a tear and a stain on a mattress, after witnessing the movers pull it out of a mattress bag that I had it in “because it was easier to move that way”. I reached out to the company and they agreed to pay for the repair/replacement of the mattress. I was impressed about their handling of that. So when I found a half dollar hole in a wall behind where they stacked boxes and put a curtain rod through the wall, I didn’t say anything. My partner said no big deal and he would fix it. Then the communication started to drag. What was usually quick responses was now a day or two to respond. It’s now it’s been more than 10 days since they said they would send me a receipt showing they credited my account and not only have I not received the credit, but also haven’t had any updates. I think that what happened during the move, is a normal part of doing business and probably movers need a retraining about pulling things out of protective bags. The company’s handing of the refund though is unprofessional at this point and has given me an icky feeling, when I was originally feeling very positive and would have left a 5 star review with ease. BE CAUTIOUS is my recommendation. I have now filed a dispute with my credit card company regarding the amount they agreed to refund, plus to cover the repair of the whole in the wall.
I hired them to move my furniture on 9/2 and they were amazing and very professional. They were there on time and made the move very comfortable! Thank you
I would absolutely not recommend this moving company. If you are in NY be careful as they are based in CT and charge a $50 travel fee. The travel fee wouldn’t be a problem, however they are scamming customers. I hired them, signed a contract and paid a deposit for 12pm on March 20th. We needed to unload a few large pieces. The owner texted me 2 minutes before the contracted time saying they were going to be an hour late. To make up for them being late he told me to extend my truck rental. After some back and forth he advised that my deposit would be refunded. That was over two weeks ago. It hasn’t been refunded. They aren’t a trust worthy company. I’d be careful to avoid. Please see text messages attached.
Overcharged outside of the contract. Movers left my stuff on the street once I made them aware they are not following the contract. Do not hire them. They are unprofessional. It took me 45 mins to get to my location and they arrived about 45 mins later following the same route I did and blamed it on traffic. They charge by the hour by the way! Will be contacting a lawyer and BBB regarding this.
Great service. They took all the tiles, drywall debris and about 25 contractors bags. Thank you!
I called for Junk Removal and they were there in just a few hours. They carefully removed all the junk and were kind enough to sweep up any debris that fell between the distance of pick up all the way to their truck. Very happy with the service and they definitely beat everyone else’s prices. Worth every buck!! Thanks for your wonderful service.
Here's an update on my late review This was one of the worst experience I've ever had with a company. The day before service, they send me a text not a call but a text saying they cannot make the agree upon time that we arranged a month prior because an employee was sick. I could not cancel because I had to be out of my apartment in two days so I had to accept the new time. So agreed on 1PM. The day of service I receive another text saying. They cannot make the agree upon time ,that they will be late , And never gave me A new time when they will arrive. She only said we're going to be late. We'll get there when we can. They really inconvenience my whole day, In the building I live in. There is no moving after 7 PM. This company Arrived 4 hours late, which was 545pm . According to our contract, I paid For 2 hours of service so since they arrived so late i only had them move a few big items for me and I had them out by 645. According to the contract. Anything under 2 hours you receive your deposit Back. It's been 2 weeks now and I've never received my deposit. They stopped answering my calls, text and emails. I feel like I been scammed.
If you want to be treated like a criminal and told that your concerns don’t matter then this is the right company for you. If I could give zero stars I would. I’ve never had such a bad experience in my life. Arrived 2 hours and 15 minutes late. No logo on the truck, no ramp or proper dolly. No power drills, just a little tool box of screw drivers and such. When the movers first came in, they reeked of marijuana. It took them 6.5 hours to load 1 bedroom into the truck. Then when I noticed many of my things were damaged, I said to them that they told me they were insured so they can fix or replace my items correct? I was supposed to get a call from a field manager. I didn’t get one until after they left without saying a damn word. I am missing things and not all of the screws and parts of my things they took apart are present. I had no opportunity to check their truck so for all I know they still have some of my things. I can only go through so many things. I’m still checking to see what’s missing. The “manager” was extremely rude. Stating I had ill intent. Stating I refused to sign a blank paper stating they could charge me “X” amount. I said I didn’t want to sign a blank amount. If we could figure out the final amount and then sign, or if they want me to sign it to at least let me keep the paper until I can put a final amount. Because honestly, you never know in the world today, they could take the blank signature and put in any amount they want. But apparently they took that as a “refusal” and left without saying a word. The manager was berating me and performed zero effort in trying to make good on how the move was handled and my damaged things. So I paid 1,400 for an incomplete job, to feel belittled, unimportant, and unprotected as a customer. Along with several of my things damaged. I highly recommend not using this company unless you are willing to dish out a huge amount of money for your things to be broken and feel absolutely terrible about yourself for how this company treats you. The pictures I attached are only a few of what they have damaged. There is significantly more.
Very satisfied with this pro. Responds to messages very quickly. There was an issue with traffic that was out of their control and they told me well ahead of time of the issue and still worked hard to get to me, which they ended up doing, at the time they promised. I will use them again.
Great experience : they were later than anticipated but communicated their delay due to traffic well in advance and were efficient polite and courteous throughout. Would recommend them highly for all garage /attic clearance / refuse removal etc MM
To start, I never talked to anyone in person all done through text which I found weird but it worked. They were an hour late. They did call, but it still messed up my plans. I had a queen bed, patio round table and two chairs, two cribs, two dressers and a mirror, 2 small storage cabinets, a tv and tv stand and about 15 - 20 boxes. When I talked to Leslie she said they charge by the hour and it looked like a three hour move. After 3.5 hours they had only moved about 10 boxes and a quarter of the furniture. I messaged Leslie and told her they were slow. She told me they were professionals and very experienced. One didn’t know what to do, kept dropping my furniture and disappearing. At one point I went downstairs and saw my stuff all over the driveway if my building unattended. After 4.5 hours they had not put a thing in the truck. They also smelled of marijuanna. I went back down shortly after and they were all sitting around and when they saw me they started grabbing items and going to the truck. At the half way point you pay before they unload. They charged me for an extra hour and what should Have been a 3.5 hour move cost 1,070 at the half way point. I should have had them unload because when they got to my new house they damaged my newly painted walls, cabinet stairs. Broke a mirror leg, did not bring the screw to put my bed back together and left the plug to the tc behind. I have moved 15 times in the last 10 years this was by far the worst. In addition the move was on Friday and I’m still waiting for the company to call and the only number I have is Leslie who won’t give me a number to call. They also broke a fragile box with mail polish in it. I asked them where the box was ciasw the nail polish was on another box and they refused to tell me where it was and hid it on my white counter tops. They also told me to wash my walls and it will fix the damage. They also lied about breaking the leg of the mirror and they left a ton of screws on my driveway which would have caused a flat bad someone run over rhem. This company is a scam do not use them
Told me he’d be here at 5:30pm. At 5:55pm he said hed be here in 30 mins. Then just never showed up after I rearranged my schedule to be home for when he got here. Unprofessional. Unreliable. Would not recommend.
I wish I hired a different company. Fortunately for most people, their experience is much better with this company. I'm sure they will reply to this review and tell you how incorrect I am about my statements. However, my job clearly had too much complexity for the crew that I got (packing many items, moving from one apt to another in an assisted living facility). They did not seems to understand that it is impossible to place furniture in a small apartment, if you have already filled that space with piles of boxes. Management was great, until I had an issue. Then everything became my fault for being a difficult customer: -I should have raised concerns immediately when I was making final payment (after a long day of moving that did not go well, I had limited time and had to get to a child's Christmas concert, on the phone I told Leslie that I had a concern that I would like to follow-up on but did not want to delay making payment), -no one else had issues with this crew (although they choose to fire 2 out of the 3 movers, who had been with them for >6 months and been great for everyone else, because I was the second customer to complain about them and they could not risk a third customer complaining), -I am not a professional and I do not know what I am talking about (but I do know that it is impossible to place a couch where I huge, heavy, large pile of boxes are sitting; and, I can see the irregularity of a ceramic cup that has been encased in wrapping plastic versus a large box of irreplaceable knickknacks that have all been piled on top of each other; see picture); -billing was correct (but one-third of the three-person crew for my move did not arrive until 45 minutes after the start of billing, and this was never checked or corrected). When I did raise my concerns, albeit 5 days after the move, I never got a reply...it took many follow-ups due to people being out of the office, illness, and I'm not sure what else to finally get a response. They would not correspond in writing (via Thumbtack), so surely my limited availability by phone was a problem; however, on our last phone call I was yelled at. Job was at the beginning of December, company immediately agreed to a refund some of the charges when they finally responded to me in January...it is April and a refund never arrived. Also, FYI, while this is a family business, some ambiguous "management" is responsible for issuing the refund. They have no control over when a refund gets issued (that is what I was told in March). I held on writing a review in hopes that some part of this terrible move was redeemable, but it's been 4 months and I'm putting this behind me. Good luck - as I said - your experience will probably be better, there are many good reviews that suggest this will be the case, but consider someone else is there's anything more complex about your move (eg, packing).
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ST. JOHN MOVING, DELIVERY AND JUNK REMOVAL★ 4.3
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