Totally wrong diagnosis, what was supposed to be simple block issue on the pipe to the drain pump was claimed as a failure to drain pump without fully inspecting and gave me a repair bill of over $300 and requesting to change parts which were not wrong. I guess the people they sent are incompetent and why do you charge service fee if you have no skill in diagnosing
Star Appliance Repair
- 278 hires
- Based in Palatine, IL
- 9 years in business
- 14 employees
- Background checked
About Star Appliance Repair
Hello! Welcome to Star Appliance Repair, your trusted appliance repair experts. With years of experience and a passion for fixing things, we're dedicated to getting your appliances up and running quickly and efficiently. From refrigerators to washing machines, we repair a wide range of appliances from top brands. Our technicians are fully licensed, insured, and background-checked for your peace of mind. We offer competitive pricing, flexible scheduling, and a 100% satisfaction guarantee. Let us take care of your appliance repair needs so you can get back to your day!
Reviews
Their tech came out and did a thorough exam of our washer and determined it was fine (luckily!) Was very punctual and professional and told me not to hesitate reaching out again if I was able to replicate the issue. So far, so good, but I appreciated their openness to help in case we had issues again. Thanks!!
They showed up within 2 hours of my request fixed my dish washer quickly and for a reasonable amount of money. Kai was professional and courteous.
very fast, and removed dishwasher faster than most who tried. installed washer and dryer fora great price, other ppl where charging me 4x the price of Star Appliances.
Within 6 hours of my post about an oven that set the smoke alarm off, these guys had cleaned our mid century gas-powered monster and replaced a bad spring to boot. Let's just say they are not intimidated by antidiluvian appliances.
Ben at Star Appliance was informative, quick to diagnose the problem with my washer and resolve it. He was polite and cleaned up after fixing my machine.
They were able to come out to us asap, provided a recommendation that fixed our problem in that single appointment!
Pros: they were really quick to respond. They had all the parts in the truck so they came out and fixed the problem. Yay. The serviceman, Ben was lovely and a pleasure to deal with. Cons: they don’t give any estimates in writing the receipt included no details at all whatsoever regarding the work that was done. They charged me over $100 to put Teflon tape on the end of a gas pipe which was appalling and absurd. They claim to have a 3 month warranty on their work but again, the invoice contains no details, so who knows.
The service man couldn’t fix it because the unit is too old and no longer has parts available but the serviceman couldn’t have been more friendly and knowledgeable. I would hire him again
Another satisfied customer.
They left and ran the dishwasher and when I opened it the cover was sticking up and I couldn't get it bakc down and I paid 225 for a deep clean and it wasn't really clean. I contacted them and they told me it was easy for me to put the cover on properly which I couldn't do
Great Service!
Kai was awesome! Highly recommend. He identified and fixed the issue quickly and for the price communicated up front. No surprises. Thanks!
Kai was phenomenal. My contractors left quite a bit unfinished, but Kai never complained and got my dishwasher and waterline to my refrigerator running seamlessly. I was missing a part and he without hesitation went to Home Depot to find it for me. It was a late night job I put in the request at 5 PM and he was at my door by 8 PM and worked straight through until everything was just perfect, thanks so much, Kai
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Star Appliance Repair★ 4.8
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