Great job guys!
Starbright Chimney Sweep&masonry LLC
In high demand
- 535 hires
- 57 similar jobs done nearby
- Based in Kent, WA
- 4 years in business
- 3 employees
- Responds in about 3 hours
- Background checked
About Starbright Chimney Sweep&masonry LLC
Hello we are starbright Chimney sweep and masonry repairs we are new in business but we got over ten years of experience of serviceing chimneys and masonry repairs all over the northwest no job is to big and we take pride in work and make sure we put out a quality product and back it up with a 10 year warranty there only 2 people that care about your chimney and we here at starbright are one of them
Reviews
was great about letting us know they'd be late, always good communication
Patrick with Starbright was amazing. He came out, inspected my chimney and actually found that the roof portion of my Chimney was too short and smoke was coming back into my home. He extended the Chimney pipe and cleaned it. I now feel much more secure on what winter may bring. Starbright is now my "go to" for anything Wood stove related
This company does not communicate with customers. I waited 2 1/2 hours for scheduled appointment. No one texted me to relay a delayed time. I texted them after waiting for an hour. They texted back after several minutes and said an ETA of 25 minutes. After waiting for another 1 1/2 hours I texted to cancel. I understand delays, but not communicating the delays or justifying them lost them a costumer.
Can’t say enough positive things about this company. Fair, honest, and after talking to quite a few in the industry I feel like he was the most informed. I rarely write reviews, but this one needed to be written. Very nice to see integrity and fairness in this industry, and he took the time to educate me about what was wrong
Pat was very personable and explained everything he was doing. He went above and beyond to finish the job and then some.
Patrick finished his work very efficiently and offer the reasonable price, and show up on time. If my chimney has an issue, I will call Starbright chimney for surr
Terrible customer service.
They are really professional and provide guidance and being honest even though it means they don't get to make business with us. I really appreciate their service
We are in the process of removing our wood burning fireplace. Starbright was able To help us problem solve and gave us a referral to a roofer who could patch the roof for us. I don’t know much about removing fireplaces so it was really helpful to chat through how to accomplish the removal.
Super fair Was absolutely great to deal with. 100% would recommend and use again.
Don’t hire this Company. Not worth it. Bad communication.
Poor customer service. Unprofessional customers service. - lack of empathy and enthusiasm - left feeling unvalued and frustrated.
Highly recommend. Responsive. Timely. And beautiful work. He knows his chimneys!
Did a good job on what was asked.
Starbright just came out and told me the chimney patch job I wanted him to do would be a waste as the interior isn’t properly insulated and isn’t safe for a fire. He then referred me to someone who can install a gas insert for me. Reputable and honest, I really appreciate it.
Starbright installed our chimney flue but it fell out due to winds after a few weeks. I called to get them to replace it and they agreed but never did it even calling and messaging them to do it. Basically I am left with a flue on the floor.
I hate to have to write this since Pat seems like a very nice guy, but I have had the absolute worst experience. The communication has been horrifically awful. Good luck getting this company to show up on time, let alone remember who you are when you follow up and ask why they didn’t show up. We had discussed my broken/rusted out flue in my old home and instead of uninstalling and replacing it, they installed a janky flue at the top of the chimney that you open/close with an annoying cable that’s hard to maneuver and has cut my hand more than once. Worst of all, that new flue doesn’t seal so my home has smelled like smoke ever since they came. I’ve tried to get them out here to fix it several times now, but today’s no-show is the final straw. Save yourself the time, stress and money and hire someone else.
Pat contacted me the same day I posted. I needed 8 stones cut for a project my legally blind grandson and I were doing. After learning about my grandson's impairment Pat refused payment and offered to cut the stones without payment so we could complete the project. One company I contacted immediately responded, but on learning that it was such a small job, never called back. Another quoted $250 to cut the stones. I will definitely contact Pat in the future if I need assistance and recommend you give him a call!
Was quick, responsive and did quality work! I appreciated the quick fix! 10/10 would hire again!
Services
Starbright Chimney Sweep&masonry LLC★ 4.4
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