They promised they would arrive within 2 hours of the time I had to be moved. When no one called or came, I called them and they confirmed they would not be able to make it until after my move out time. There was not sufficient time to hire a new company, so I ended up pulling neighbors together and we did it ourselves.
Summit Luxury Moving and Storage
- 505 hires
- Based in Lawrenceville, GA
- 10 years in business
- 17 employees
- Background checked
About Summit Luxury Moving and Storage
Welcome to Summit Luxury Moving and Storage; Where we provide elite nationwide moving services, along with junk removal at unbeatable rates! Our commitment to excellence extends beyond just moving; We also offer top-quality storage units in a range of sizes at competitive prices across various premium locations, conveniently situated near you. As a licensed and insured company, we prioritize your peace of mind. Each member of our team undergoes an extensive background check and possesses a minimum of two years of professional moving experience, ensuring that your belongings are in the safest hands. Trust Summit Luxury Moving and Storage for a seamless and secure moving experience!
Reviews
Ricky & Searcy did a wonderful job moving my apartment; which was not an easy task due to several flights of stairs. This job took three men when moving in! Would highly recommend using this company for any of your moving needs.
I never used this pro! I’m pretty sure they are just trying to get more jobs listed on their profile so that people use their services. Not cool!
Don't cancel the morning of the move. Don't show up late on the rescheduled date making belongings have to stay on a truck overnight and charge for it and creating a whole other delay of moving in. Don't damage the furniture and carpet and break items. Don't let your paid by the hour movers move around like snails! Yeah, you supposedly compensated but it still cost over $2,300!
This was by far the worst moving experience I’ve had since moving to Atlanta. I worked with Noah, who initially told me he didn’t expect the job to take more than 2 hours, 3 hours at most. I booked the movers for an 11 AM–1 PM arrival window, but they didn’t arrive until 4:20 PM. Noah explained that the delay was out of their control because the previous project had taken longer than expected. While I understand that delays can happen, the movers arrived visibly exhausted and the move progressed very slowly. It took approximately 3 hours just to load my one-bedroom apartment. My belongings were already fully packed, and I had even taped my drawers shut to make the process as easy as possible. After the loading was completed, Noah called me and told me that the movers estimated it would take another 3 hours to unload everything, which would have brought my total to nearly $1,100. When I questioned the additional time and cost, Noah became extremely combative and argumentative with both my mother and me over the phone. The experience became unnecessarily stressful and frustrating. Unfortunately, the issues continued once we arrived at my new apartment. One of the movers handled my belongings carelessly and caused damage throughout the unit. I was the very first person to live in my new apartment, yet damage was caused to the entry door and multiple walls during the move. I will say that Dom was professional and courteous throughout the process, and I appreciate the effort he made. However, overall, this was an extremely disappointing experience. Between the significant delay, the amount of time it took to complete a one-bedroom move, the unexpected increase in cost, the communication issues, and the damage caused to my brand-new apartment, I would not recommend this moving company.
The team at Summit was outstanding from start to finish. clear, consistent and professional communication. My team lead, DJ, was great the day of moving. They got all the work done in the scheduled time. I will be calling then next time I need moving help.
very wrong in estimate and pros were not really doing packing and moving as day to day job , felt like were just hired and send over. Not at all Packers and Movers company
The guys were very respectful and awesome at what they do. I will use them again.
I never used summit for my move, so I cannot rate them. Sorry
PLEASE BEWARE. Based on my personal experience, I paid a $201 deposit via Zelle after being told the card reader was not working. The individual did not show up for the scheduled appointment, and I have not received a refund. I am sharing this so others can make informed decisions and exercise caution before sending payment through Zelle. I have documentation supporting my experience, which is included below, and I intend to file a police report regarding this matter.
I would highly recommend them to anyone who needs the service of moving. The movers were punctual, professional and very nice. Definitely will use them again in the future. Thanks guys!
No-show !horrible !worst experience! luckily I had a Plan B and went with another company
Don’t just take my word for it—see for yourself! If you’re looking for a moving company that truly rocks, **Team Summit** is the way to go. They made my moving experience a positive one, and I am confident they will do the same for you.
I had a terrible experience with Summit Moving. We paid for a 2-hour window for a move within the same office complex. However, the movers arrived completely unprepared, without a truck or pickup, and instead chose to walk back and forth. The manager claimed that a truck wasn't needed since it was the same complex, but our building's maintenance worker even questioned why they were carrying furniture by hand. They cut corners, completed the work in two hours, and left our small office with the job unfinished. We had to hire and pay a second moving company to complete what we had already paid Summit for. When I called to address this, the representative was very rude and made me feel like I was being difficult. Thumbtack should improve its vetting process for professionals. I suggested a 3-hour charge to complete the job. Because they weren’t prepared, they asked to pay the full 3 hours upfront before they could finish, even though 2 hours had already been paid, and the work was incomplete. Please have them finish before I submit the additional one-hour payment. Please see the attached photos showing exactly what was left behind when they walked out. Our office is very small, and we are only moving to another suite in the same office complex. This is my first review on Thumbstack, and it's been my worst experience doing business with this company and its employees. When you first submit a job, he will be very polite and may even address you as Ms. or Mr., but then he will change course. You previously stated that your workers had every right to take drinks from my office. I am glad this conversation was recorded, and I also have photographic and video evidence of them in my office. I'll escalate this directly with Thumbtack. The team was unprepared and did not complete the job within the agreed-upon two-hour window. A significant amount of furniture and items were left behind. The decision to abandon the work was unacceptable, especially since you justified it simply because you believed I was being ‘difficult.’ As a business professional, you should know that the customer’s needs come first. Your attempt to casually chat about Louisiana and having a great day was unnecessary and unprofessional, given the circumstances. They further sent me a message threatening me, stating that I am spreading false views. We have a camera in our office, and I can go back and play the video of the guys. They collected 2 hours of payment for work that wasn't completed. They are a very unprofessional and lazy company to work with, and all they care about is the money. He raised his voice the entire time when all I needed was to get my point across and ask them to complete the job. I worked with Two Men and a Truck to move my furniture two weeks ago, and it was a pleasant and professional experience compared to what I experienced today with Sumit. And how are they luxury when they didn't bring moving pads to put on the floor and protect the furniture? The worse exprience!
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Summit Luxury Moving and Storage★ 4.7
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