Pro told me one price when he came to see the pool . A week later I’m trying to book him and he’s giving me an entire different price ! Extremely unprofessional!!!
Superior Pool & Construction LLC
- 24 hires
- Based in West Haven, CT
- 25 years in business
- 25 employees
- Background checked
About Superior Pool & Construction LLC
We have more than 25 years of experience in this pool business. We specialize in pool repairs and remodeling also mason work patios walls maintenance services & opening and closing pool. We have a team of highly skilled professionals. We know how important it’s to be honest and fair pricing. We look forward in working with you.
Reviews
no repy back after making an appointment
My experience with this company and Marcelo has been HORRIBLE! I have had nothing but stress, disappointment and am feeling very disheartened! Marcelo is very unprofessional, full of excuses and is very unreliable! My project started from last October and still hasn’t been completed! I’m going to report him on every site possible including the Better Business Bureau and Chanel 3…
PLEASE DO NOT HIRE!!! This man is so unreliable and so unprofessional I couldn’t believe it. The first time he came and vacuumed the pool he showed up on HIS time and didn’t confirm then stop the job mid way and said he’ll be back at 1230 and came at 5. The next time he was supposed to come he did a NO CALL, NO SHOW. I contacted him and told him that my time was valuable and how it was very unprofessional to say you’re coming at a certain time and not even bother to call or communicate and just never show up. He reached back out and said he will come tomorrow at 6:30pm. It is now 7:42pm I’ve called several times and now his phone is not even ringing. This is by far the worse experience I’ve ever had with ANY professional running a business. This was awful. Please save your time and money !!!
Communication wasn’t great and the job took longer than requested, but they did a good job.
Late arrival, no call. Work was very over priced.
Marcelo is very knowledgeable and fair !
Very great quality work. Looking forward to getting more work done.
Good workmanship. Thank you so much
Very Poor communication, I don’t like when someone plays with the other person’s time, Marcelo gave me an appointment for today Sunday at 8:30am EST, I messaged him and he is yet to respond. This was a sign that the service was going to be terrible. Stay Away if you value your time.
Tiled my bathroom floor. Was professional, easy to get along with, and the end result came out great. Would def hire again.
Came to close our pool right away and did a great job! No complaints and will hire again.
Marcelo and his co-worker kept the area clean and neat. They were respectful and considerate, they explained the work to be done and explained the work completed
Lacks communication, I requested a service for my pool to be vacuumed only. They arrived added a lot of chemicals then disappeared for a week. Once they came back they did a poor job of vacuuming and stated they would return to finnish. They did not return and attempted to charge me for multiple visits.
Marcelo was wonderful he saved the day! My parents are in their 80’s and my Dad is going through chemo, he can no longer care for their above ground pool. I know my Mom really enjoys relaxing in the pool all Summer and I agreed to help. When we pulled off the cover it was literally a swamp with 1,000’s of tad poles! I was desperate and Marcelo came the very next day and did an amazing job! God Bless Him! I would recommend him to everyone and his price can’t be beat! Thank you so much!
Horrible service and communication . The repair person spoke no English and brought a 6 year old child to translate . The child was running around and even fell in the pool during the repair . When calling the “boss” the communication was unprofessional and unresponsive . Trying to communicate via thumbtack , phone and text and received responses extremely late . Also kept being charged for things extra outside of agreement . Look elsewhere !
I’m super glad with the workmanship. Marcelo did an awesome job. Very professional and knowledgeable. I will definitely be using his services for a long time.
Marcelo is great to work with. Came as soon as I asked and got my pool back in great shape. He responded to me every time I reached out to him. I will definitely be using them for all my pool needs.
Keep there word when you say your going to show up at a client's house and never do atleast contact them to let them know your not going to make it. Don't have them waiting for hours promising your going to cone to their house.
DO NOT DO WORK WITH THIS COMPANY! HE WAS VERY IRRESPONSIBLE AND CAME TO MY HOUSE WITH 2 CHILDREN CHILD TO HELP REPAIR THE POOL. HE WAS SUPPOSWD TO BE HERE AT 8AM. ARRIVED ALMOST AT 2 IN THE AFTERNOON. HIS CHILDREN WERE ON TOP ON MY KIDS TOYS AND VERY DISPRESPECTFUL. A NEW REPAIR TEAM CAME AND TOLD US WERE LUCKY HE DIDNT REPAIR THE POOL. BECAUSE HE WANTED TO PUT A CREAM AND CHARGE $1300 DOLLARS. PLUS RUN FROM THIS COMPANY..
Services
Superior Pool & Construction LLC★ 3.6
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