Horrible experience with this company. Zero communication. Stay away.
Sv appliance
In high demand
- 297 hires
- Based in Newburgh, NY
- 3 years in business
- 1 employee
- Background checked
About Sv appliance
I ve been in the business for 14 year customer first
Reviews
They can show up during the provided timeframe. Not only did they not communicate that they would not make it during the provided window, they never responded to my communication efforts. Now a way to do business. Maybe have some respect for other people’s time
Lorenzo was very professional and took the time to thoroughly troubleshoot the issue with our oven. He identified the problem and replaced the broken part promptly. Thank you for the quick response, excellent service, and professionalism!
Same day appointment. Quick and easy fixed. Washing machine is working again thankfully.
The service came to my house. The technician had no idea what he was doing. Left a huge mess and then told me the problem was fixed. I paid him via Zelle 220$ and within an hours of him leaving, my refrigerator was still leaking. After contacting him, he told me the owner would be coming back to fix the problem and upon arrival, it was the same technician that had no idea what he was doing. I tried reaching out to the contact information provided and he told me he would be speaking to the owner about reimbursement and then my requests were completely ignored. Steer clear of this company, they basically robbed me and wasted my time.
They we’re very responsive and quick to arrive to look at the job. They seem to struggle with finding the replacement piece and told me it would take five days. They took my money and have now stopped responding. After reading other reviews, it seems that this is a common occurrence. I have attempted to get them to commit to coming back at a time and they are just ghosting me. I will be following any steps I can to get my money back as they are leaving me out to dry.
You can't trust this company, somebody came to diagnose my dryer, took the money for ordering a part, came with the wrong part, said is gonna order a new part and we wait 2 weeks and nothing.He didn't answer to my calls and no refund.You better search for other company.
I gave one star ONLY to write this review & WARN others to stay away from the NON PRO If you follow the pictures of our communications it clear this person either believes he’s the only game in town or Just doesn’t care. Either way it is sad that 2 days were wasted waiting for this person to show up or even respond If your busy I get it but irresponsible I don’t get & the person needs to find another line of work because common courtesy just comes with service if not do some other job It is time we demand better from this who call themselves a pro H
SANTO VALERA SV Appliance Repair Newburgh, NY 646-207-4177 (C) (He's on the Thumbtack and Angie's List apps.) Santo responded quickly to diagnose that my LG refrigerator needed a new compressor. I paid him half that day for the diagnosis and repair. He replaced the compressor the very next day. I paid in full that day. (I don't know how he had an LG compressor that quickly without ordering the part. In addition, it took him only about 1 hour. It usually takes a long time to replace a compressor.) That night I called him and told him the refrigerator wasn't getting cold. He returned 4 days later to check and said the compressor was probably bad. At that point, that's when he took a picture of the fridge model number and said he had to order the compressor. (Why didn't he record the model number in the first place?) A week passed and he said the part had not arrived. Then he said he was out of the country for a family emergency for another two weeks. It had been about 3 weeks and he still hadn't repaired my refrigerator after multiple texts and phone calls. I now have a refrigerator that still doesn't work. 24 days later he admitted he did not order the LG compressor after all! What the heck! He did finally return my money after he was reprimanded from his daytime emplpyer for using their company van after company hours for the repair. It was only after pressure from his full time employer, that I was reimbursed. (I called the phone number on the business van he was using since he stopped responding to my texts and calls on his cell phone. That's how I found his employer.) Santo, just be honest!
Fixed my fridge 3 weeks ago...it stopped working after a week. He said he'd come by that Monday.. then stopped answering my phone calls and messages. Now I'm stuck with the warm refrigerator coming into the holiday season.
Services
Sv appliance★ 4.0
Check availability