Swift Appliance Services

Jerry G.Nov 2026

Our clothes dryer stopped heating. The technicians from Swift installed a new heating element and fuse, and showed me that the dryer was heating before they left. However, that evening, the dryer failed to heat when I put a load of washed clothes in it. I called Swift the next morning, and the technicians returned and installed a new heating element and fuse that afternoon. The dryer is now operating without issues. I am satisfied that the technicians from Swift were responsive and addressed the problem in a timely manner.

Thumbtack customerNov 2026

Technician came in a very short time and reviewed the issue and fixed it quickly. Highly recommended technician and company to fix dryer and washer issues.

Thumbtack customerOct 2026

Very knowledgeable and did a great job cleaning and fixing my dryer. Can be a little too assertive but you can tell they care about doing a good job.

Thumbtack customerOct 2026

Swift immediately responded when I needed someone to look at my dishwasher that wasn’t working. They came within the hour, assessed the issue, walked me through options, and fixed the issue without a huge bill. Would hire again!

Thumbtack customerAug 2026

They did a great job explaining the situation and repaired the problem with my dryer. The guys were very helpful and nice.

Thumbtack customerJul 2026

Akram and Mo were very helpful and honest with me regarding the repair of my washing machine. Because the drum was broken and irreparable. They explained that if they tried to repair it it would be very costly. They suggested brands for me to consider when purchasing a new washing machine. I really appreciated their help and professionalism. Would definitely call on them again.

Thumbtack customerJan 2026

The technician came on time, explained everything clearly, and the price was very fait. I was very happy with the service and will be calling them again.

Thumbtack customerDec 2025

Great fast and very loving made me feel very safe love it

Lily A.Nov 2025

After Repair was completed I received a complaint from my guest with issue. I contacted Swift Appliance hoping they would come out and troubleshoot given this was an immediate issue. I felt robbed I had expected for them to come back out troubleshoot the situation and make honest assessment of what could gone wrong. The guy immediate reposonse was not to address it was about a question of payment ?! While I had paid $250 a day before.

Emma A.Jul 2025

My advice to anyone needing washing machine repair is to look elsewhere!!!. At lease DO NOT allow this specific technician from Swift Appliance Service into your house, Akram! On Saturday morning, July 5th, I entered my info on Thumbtack requesting a diagnosis on a top-loading Amana washer. Initially my washer had began leaving my clothes a little wet, then it completely stopped draining water at all. Swift Appliance Service sent out a tech, Akram. He complained constantly, almost from the moment he entered my door. His pump to drain the washer wouldn't work so he had to empty it by hand. I gave him a bucket and cup to use. He then asked for towels, so I provided them. All the while I'm thinking that in his line of work, he should have his own items for these types of occasions. He began counting the number of buckets he emptied into my sink. He complained of being hot and sweaty, so I turned my AC up. He asked if he could have some of the fruit on my kitchen island. I said yes. He asked if he could use my powder-room. I said yes. He asked me to assist him holding the tilted washer while he looked underneath it. I did. He asked me for a small ladder so that he could dip the rest of the water from the tilted washer. I gave him a stool. Finally he told me that the drain pump needed to be replaced, then he quoted me a price of over $400 dollars. I told him "NO," and stated that I had already placed a new washer in my cart, on both Home Depot's and Lowe's websites, which costed a little over $500, just in case the repair price was too high. Then he began negotiating. He started out at $400 plus. "NO." Then down  to $322. "NO." I told him that it wouldn't make sense for me to pay over $300 to repair a washer that hadn't even lasted 4 years, and that another part would probably break soon. He then began talking about how the older machines were made better, etc...and that I SHOULD fix it. I told him that I knew all about older appliances being constructed better, BUT, this washer was not an older better constructed machine! And, that it was was barely 4 years old. Also, it had barely been used, because I've spent at least 2 of the past 4 years in North Carolina. SO, then he said that he'd remove the $65 diagnosis fee from the $322, which would bring down the cost to $257. Then I said, "Yes, okay." When he finished the repair, he said, "That will be "$322, how would you like to pay?" I reminded him that he told me he would remove the $65 diagnostic fee. He said, "No, no, no, I didn't say that." I was disgusted with him...but, I didn't argue. I did let him know that he DID INDEED quote me a cost of $257, but I proceeded to write him a check for the $322. On the following day, I went on vacation attending a family reunion. I returned home this week and attempted to wash ONE TWIN FITTED and ONE TWIN FLAT SHEET. When he wash cycle ended, the sheets were very wet! I took a couple of pictures of me squeezing out water from the sheets. I then called Swift Appliance Service, and was told that a tech would be at my home between 9am and noon today. He arrived  a almost 2pm. The same tech, Akram. When I called, I told by the person on the phone about the price negotiation that occurred on July 5th, and how the final cost I actually paid was more than the verbal agreed upon price. And, how I NEVER received the email receipt. Long story short, the same guy, Akram, was sent to my house. He began repeatedly telling me hat I'd put too many clothes in the machine. I repeatedly explained to him that I'd ONLY placed a twin set of sheets in the washer. I showed him the pictures of my hand squeezing water from the sheets onto the floor. He told me that the sheets were "too big" and that I should wash them one at a time. I went upstairs, removed both twin sheets from my bed, brought them down and showed them to him. I pulled out my washer Owner's Manual to prove that the manual DID NOT SAY to wash one sheet at a time. And the washer had rang the water from my clothes just fine up until recently. At first, the results of a completed cycle was intermittent. Then each completed cycle became wetter and wetter, until finally the water did not drain out at all. Akram then sat down on my kitchen stool while a 'tiny' load of clothes washed. The clothes ranged-out okay. I suspect that the intermittent results will continue until it completely stops draining, AGAIN, just as it did previously. I asked him for the receipt which HE DID NOT GIVE on his first visit, July 5th. This happened because I totally forgot about requesting my receipt. My mind had been focused on how Akram had changed the cost on me! As soon as I realized that he hadn't given me a receipt, I called his office Less than 10 minutes of him driving away. I was assured that a receipt would be emailed to me. I never received it! I went on vacation the next day. Checking for my email receipt had totally slipped mind, until the incident last night with the wet sheets. After he finished checking the washer today, Akran began writing up the receipt. He asked me to sign on a line saying,that, "I authorized the $322 cost PRIOR to the work being done." I refused to sign it because it was NOT TRUE! The price that I agreed on was his verbal $257. I would NEVER KNOWINGLY spend $322 on a washer what had already proven itself to be unreliable in just a few years! Akram refused to give me my copy because I would not sign it. He then began saying that he was sorry that he came on this job, that he had worked for the company 16 years, that he had 3 kids, etc... I responded by saying that I was also sorry the he was the repair person who was sent to my house. I repeatedly stated, "Give me my receipt and leave my house." He would not. I told him that I was going to call the police. He then folded his arms, leaned against my wall and said, "Call them, and I will tell them that I fixed your washer and you will not sign the paper." I repeated AGAIN that I was NOT SIGNING the paper because it was a lie, the paper DID NOT reflect the cost I verbally agreed upon, but it did reflect the price I paid! I repeated, "Give me my receipt and get out of my house!" ONLY when I began dialing 911 did he go out the door. He left WITHOUT GIVING ME A COPY OF MY RECEIPT. I told the 911 operator what happened. She asked if I was okay, and if the repairman was out of the house. I told her, yes, and that he'd driven out of the parking lot. She asked if I wanted an officer to come. I told her, "No." However, now I am hesitant to go outside my house because, in today's world, more and more people are a bit mentally unhinged. After all, I don't know what this guy is capable of. He's a stranger to me.