Job well done. My home feels much better as a result of the insulation and energy saving upgrades.
Terra Insulation
- 48 hires
- Based in Rockville, MD
- 6 years in business
- 6 employees
- Background checked
About Terra Insulation
Terra Insulation helps homeowners across Maryland and Northern Virginia improve comfort, lower energy bills, and solve insulation and airflow problems the right way. We specialize in attic insulation, air sealing, crawlspace insulation, duct sealing, and energy audits using blower door testing and infrared diagnostics. Our team focuses on fixing the root causes of energy loss, not just adding more insulation. We are fully licensed, bonded, and insured and take pride in honest recommendations, quality workmanship, and long-term results.
Reviews
Initially, this review would have been 5 stars. The initial assessment was professional. I thought the price was high, but the quality of itemized work to be done seems to be outstanding. My total price after the $800 rebate was $5037 dollars. I appreciated the follow-up from Chase to came and restarted my hot water heater that went out after the energy auditor completed their assessment. The team arrived later and then expected on the date of insulation. They texted to be rescheduled while I was on vacation and didn't provide an arrived time or follow-up reminder prior to the appointment. I went to work the morning of the appointment by mistake and tried to confirm the arrival time that morning. I was final given the time that they would arrive between 8:30am and 9am by two different people. I rushed home. They didn't arrive until 10;18am. Finally, no one reviewed the post work with me. Three guys did the work and lifted. I asked one of the guys why they didn't repair the minor access hatch after installing the new access door. He said it was part of the installation order. I was very disappointed because the work didn't look finished. I followed up with Chase and confirmed what the workers had said I. more detail. I thought they might still come back and fix the minor repair on the hack, especially after I mentioned the outside didn't look finished. Chase never responded to my text. I have shared Terra auditor business cards and Chase information with my neighbors and co-workers. Prior to the installation? I expected excellent service and follow-up. I read the other reviews and realized my post experience wasn't unusual. According to the better business, "Terra provides terrible customer service post service. ".. I paid my outstanding balance and wrote this review. I will not recommend this company anymore.
This was a very strange and unreliable company to work with. They did not come on the days they said they would come. Communication was very poor throughout the run up to the job and one part of the company seems to have no idea what other parts are doing. The work that was quality was done by a subcontractor, while for the work they did themselves once finished they refused to answer basic questions about the work or how it related to the bill. Their initial work plan had significant gaps and it is difficult to have confidence in their modified work plan. Most important, they’re there to come up with a plan that justifies an invoice, grab your money and move on regardless of what was or wasn’t done. Overall I would not recommend working with them.
Very responsive and great workmanship.
Terra Insulation was confirmed to come out and provide me a quote on a Sunday. They confirmed twice, with me and my fiancé, the date and time they were coming to our home. They were supposed to provide an estimate for our attic. My fiancé and I waited for Josh to arrive at his confirmed time and he never showed. We had to take the initiative to call and follow up regarding his arrival. I spoke with Michael and I asked him, since it was 20 minutes past Josh's confirmed time, if he was still coming. Michael called Josh and then called me right back stating that Josh was in the Baltimore area and was not able to make it out. He added that they usually don't do jobs on the weekend and asked if I wanted to re-schedule during the week. I declined. The lack of initiative and communication from Terra Insulation was absolutely terrible. They confirmed with us multiple times and it took us reaching out to them to find out they wouldn’t be showing up. For us, that was very unprofessional and portrays a lack of detail and communication. A waste of my time trying to use them.
The guys from Terra Insulation know what they are doing. They showed up on time and spent several days making sure everything was done to a professional standard. Not only did they get the job done but I was able to receive a large-sum rebate for improving our home’s efficiency. I would highly recommend if you live in an old house, to call Terra Insulation.
I reach out to Terra Insulation for my insulation Project to have them come out. He initially responds and when I respond to see what is needed he doesn't respond back. He then says we are too busy to do my job because we are in VA and asks me to talk to other companies. If you are too busy for someone, why is your radius set to VA if you don't want to do jobs here?
Jeremy and his team were great to work with! They came and did some testing and gave us a quote a couple of months ago. I loved that they provided multiple different options at different price points that worked for us. We didn’t get the work done as soon as we would have liked (our dog got sick and vet bills added up), but Jeremy continued to work with us on a timeline so we could get the job done! Work was completed in one day and the crew was super friendly, and really went above and beyond! Would definitely recommend Terra!
Our experience with this group was great. Highly professional, provided options for different projects, responsive, and good work quality. Glad we had this done before all the snow and cold weather- glad we did!
From sales to staff the company took care of our needs.
Services
Terra Insulation★ 4.1
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