I had an issue with work discrepancy. The manager Mario reached out and offered a solution to correct it same day. I will hire them again.
Texas Quality Plumbing
Licensed
- 293 hires
- Based in Cypress, TX
- 19 years in business
- 48 employees
- Background checked
- License verified
About Texas Quality Plumbing
At Texas Quality Plumbing, our number one priority is our customers. We are constantly working toward our goal of being the best home and family resource for all your plumbing and drain cleaning needs. We respect our client’s time and needs because we know you have busy schedules, places to go, and things to do and we understand that this means you don’t have time for repairs that have to be done over again or time to wait for technicians who can’t show up on time. That’s why we do our best to provide you with efficient and quick services. And one of the ways we accomplish this is to do everything we can to troubleshoot and evaluate your current problems quickly and get the job done as accurately and efficiently as possible.
Reviews
Horrible communication, there’s never any management to speak with, every time a different plumber comes out I get a different diagnosis, does not follow through with anything that I have asked as the customer.
I don’t like people that comes with the bs trying to get more money. I know exactly what was needed for the toilet and a whole reset was not it. All that was needed was the toilet moved in order to get to the filter. The reviews are true beware of this company try new ways to make more money. I told Erik to just leave my home and would never recommend them to anyone.
Allow me to provide an explanation. I did not have any work performed by your technician. As he attempted to persuade me to undertake numerous tasks that I felt were unnecessary, his demeanor became confrontational. Consequently, he ceased communication with me and abruptly exited my premises. I strongly advise against recommending this technician to others.
Really poor service, not good communication technician came after hour set up appointment, even appointment time informed please bring camera to diagnose office agreed but when tech came he was asking extra money for checking with camera, I don’t recommend they waste my time and have not done anything
did not talk to real person. its a scam.
We had laundry water valves that would not shut off. The plumber came and replaced the valves. We also paid for a new washer hookup box and drywall repair. The same box was used and the drywall repair behind the box frame was not done well. I did call and ask that they contact us to remediate it and received no follow up. In short the plumbing repair itself was as expected but the other services were not done to our liking.
Arrived on time and did an excellent job installing a toilet on the second floor. Very professional and responsive!
I scheduled an appointment for a toilet repair, and the technician was supposed to arrive between 10:00 AM and 12:00 PM. I stayed home and waited all day, but nobody showed up and nobody called to give an update. My entire day was completely wasted. When I reached out to complain, they made excuses instead of taking responsibility. First, they told me a manager would call me back, which never happened. Then, they tried to shift the blame onto me by claiming they sent an email with estimates and that "no work was done" because I didn't reply. Sending an email does not justify failing to show up at my house during the promised time window or leaving a customer with a broken toilet over the weekend without any phone communication. There is a serious communication and reliability issue with this company. They are defensive instead of being helpful. I highly recommend looking elsewhere for your plumbing needs. Save your time and money!
Great service
The Texas Quality Plumbing is great service. They came on Saturday when my toilet got clogged. There are 2 technicians and they made it done quick. The service is great. The price is little high but it works well for us in urgent. Recommend for any repair in North Houston!
Excellent work in addition to being available for follow up questions. I will definitely hire them again
I ended up having to have my old galvanized pipes replaced with lifetime warranty PEX pipes. The job took about 4 days to complete and although it was a big job, Irving, Giovanni, and Jose did a terrific job. They were very conscientious about limiting the amount of damage to walls, ceilings, and cabinets. They were very professional and respectful. They were very thorough about cleaning up after completion of work for each day. I am highly pleased with the results of this project and highly recommend Irving & his apprentices.
They wanted to charge $350 labor to install a fill valve & I had already purchased the part.
Response time was excellent. Claudio came out and took care of our toilet issue. He called prior to the service to let us know when he would be here. He was friendly and also gave us information on our hard water issues. Very happy with this service and would recommend Texas plumbing for all your plumbing needs.
Very expensive. $450 to replace one faucet.
This company sent out a young man named Erik Soto, who was very professional, to repair my toilet, which only a snake was used, but that was not the issue, and I was still charged $300 for nothing. Then was told they’d have to remove the toilet and see what’s the problem and that would be another $350; $650 total, for what?? He did tell me since nothing was fixed they’d give me a refund. After requesting my $300 refund because I found someone else to do the job, they’re only offering me $150 refund
The technician was very knowledgeable, professional, and proficient.
First, I was not informed in advance that the technician would be late. I waited during the scheduled time window, and no one arrived. Only after I reached out did I receive a message stating that the technician would be late, without any prior notice or apology. Second, during the scheduling process, I was clearly told that the cost would be determined after inspection, not beforehand. However, when the technician arrived, I was immediately quoted $450 (which is too much for the work requested!) before any proper inspection, which was unexpected and significantly higher than usual. Additionally, the job itself took approximately 15 minutes and appeared to be a relatively simple fix. Given the short duration and nature of the work, the final charge seems excessive. Moreover, after the job is done, I contacted several times but they didn't respond.
They did the job well, but came 3 hours after their prescribed window ended. They were 3 hours late on 2 different visits. It’s very difficult to get a hold of a human because they use AI for phone and thumbtack chat and their voice mailbox is full. I won’t use them again.
Services
Texas Quality Plumbing★ 4.2
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