The Carpet Store

About The Carpet Store

We provide a wide selection of quality flooring and professional installation for homeowners across the Tampa Bay area. We’ve proudly served the community since 1988, offering the personalized service of a neighborhood flooring store with the pricing and selection of a large retailer. With three convenient showrooms in Tampa, St. Petersburg, and New Port Richey, we help customers find durable, stylish options like laminate, carpet, hardwood, and waterproof flooring tailored to Florida living. Our team is here to guide you from product selection through installation and free in-home estimates.

Reviews

“UPDATE:my dad took me to this store since I was little, Ive lived in St. Pete my whole life and I love this gem of a business. whenever someone is looking for flooring/tile I tell them about this place & feel proud to send them. my original post tells a story about the sales experience that went awry, however my overall experience was QUICKLY corrected and was much more reflective of the high expectations ive developed over the years for The Carpet Store. in the end i got what Im used to from this business: quality carpet, padding, & lining, another seamless transaction, another beautiful stress free installation scheduled and completed by kind men who were pleasant to have in my home as they completed their work (dave & zack) the owner ensured that the sales culture they cultivate isnt aligned with the experience I had below. I believe him. i will remain a returning client & im so happy I stuck with them!Original Post:Let me start with this, you should still shop for flooring here. I think its a great place & im a returning customer. But I think my experience is unique enough its valuable to share bc it caused a real delay in purchase, installation, and shows the real consequences of poor work flow.1- came in ready to buy, budget in mind, Ive been there many times I know how to shop the store (remnants, clearance, i know my measurements, i know what i want too). I find myself some options & start walking back towards the desk to finalize the quotes (labor, padding, lining, ect) i end up with a really kind dude who worked up 3 quotes. the store was minutes to closing so he told me to think it over & call him & he can complete the sale over the phone. sadly it wasnt that easy - i spent 2 weeks trying to reach him.2- since i then found myself shopping tile bc of an unplanned bathroom reno i went BACK to this store thinking surely someone will be there to also sell me some carpet - well the tile situation was glazed over & we went to check on the quotes I was given previously (this is a different sales person) come to find out the remnants I wanted sold & so i opted for a different carpet HOWEVER the sales person said he wants to have the other sales person call me to complete the sale bc it was his sale first.. well i never hear from this person why?? they called an outdated number (after i made sure to give them the right number multiple times) & apparently a disgruntled person answered & told them I DIED which sent the sales men into a tizzy apparently bc when i called them i couldnt even talk about the carpet i wanted to buy bc they were emotionally processing the fact im alive & well. the second sales guy was there one who answered (again) and told me hed have the first guy call me (again ) he did actually call me this time ONCE and when i called back over and over i could not get in touch with him.3- some time passes & im less than 2 weeks from having a baby - i wanted my carpet! so i call. i get the 2nd dude again. not only could he not fulfill some things he insinuated would be easy to accomplish but he also decided to tell me how he and the other sales person are splitting the commission from my sale so he doesnt want to screw the other guy over by changing the deal too much after weeks of trying so hard to buy a carpet i finally say that while i of course care about them as individuals i kind of dont care that they are splitting the commission & he said i know youdont okay i didnt know spending weeks tip toeing around your office politics was giving i didnt care but its really not my problem and i just want to buy some carpet. in the end he suggested i just come in AGAIN!!! now im considering just buying elsewhere bc its just .. awkward now! anyways, this was just bizarre & they missed on a tile sale and missed selling me multiple times i started to take it as a sign”

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