Initially responded quickly, but didn't respond to my replies before another company reached out.
The Drain Guys
Licensed
- 8 hires
- Based in Gaithersburg, MD
- 5 years in business
- 12 employees
- Responds in about 3 hours
- Background checked
- License verified
About The Drain Guys
We are a team of expert licensed and insured plumbers operating in the Maryland, DC, and Virginia areas. With years of experience and 100s of online positive reviews, we guarantee we will be able to help you with all your plumbing needs from drain clogs and water heaters to sewer repairs and excavation.
Reviews
Fast response! Friendly helpful and knowledgeable! I'll call them again for all my plumbing needs! S9 glad I found them.
Resolved the issue
Good customer service.
We called them in for a persistent bad smell in one of our bathrooms. They were very polite and prompt, but charged $500, did not fix the issue, and indicated that it would be a further charge to do anything more when I reached out afterward, to let them know. Meanwhile, one of our neighbors swung by and figured out what the problem was, went to Home Depot with us to buy a replacement wax seal that was the correct size, and we fixed it ourselves. It looked like there was half of a broken seal left in the pipes, as unfortunately these folks did not replace it when they removed the toilet initially, even though it was both the wrong size and broken. They also didn’t regrout the toilet after taking it up, which we had to do ourselves.
Excellent work
Services
The Drain Guys★ 4.8
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