I don’t normally leave reviews but this company is a mess. I manage a portfolio of rental properties in the area changing multiple smart locks every month. This is my first and last time doing business with Flying Locksmiths. I was quoted $150 flat to install a smart lock and ended up with a final price of $437 (they did slightly reduce at the very end begrudgingly). They also charged me for a tech visit where he sat outside the house all because I didn’t email documentation first showing I owned the home but I had my contractors working there. If you don’t have the documentation and can’t do the job, ask me or don’t send out the tech and then charge me for it. There was a lack of communication throughout the entire process. 10 days later, it took the tech over 3 hours to install the lock and I was charged for each hour although it was first estimated a flat 150. Their excuse was the door was bad and was double the work. I’ve done this myself many times in under 15 minutes (and I’m the furthest thing from a locksmith LOL). Not a good experience at all, I informed the staff and managers I wouldn’t be returning and they couldn’t care one bit. This may work with a large corporate client (which seems to be their focus according to their website) but this won’t fly for residential customers/investors. My recommendation is stay away and find someone who owns their own small business you can trust (look on other review sites for a good one) and who actually cares about their customer and future business. Take care.
The Flying Locksmiths of Greater Philadelphia
- 58 hires
- Based in Feasterville Trevose, PA
- 80 years in business
- 9 employees
- Background checked
About The Flying Locksmiths of Greater Philadelphia
The Flying Locksmiths of Greater Philadelphia is an all-inclusive security provider. We encompass services that are ranging from antique locks and keys, all the way to card access systems, CCTV, full frame and door replacements, panic devices, door closures, and fully integrated master key systems. We pride ourselves in our ability to provide an incredibly fast service while maintaining a friendly, family-like atmosphere throughout the Greater Philadelphia area. We have been family owned and operated since 1946. Matt DiMarco has opened our new office in Huntingdon Valley and will continue to stay true to the family values that have kept the Flying Locksmiths in business for so long. With each new location, we have seen new growth in service range and response time. But more importantly, we are offering a level of customer service that is unparalleled in the Greater Philadelphia area. Choose us for your security needs, and you will not be disappointed!
Reviews
Keith showed up in the designated window and got right to work. He had me walk him around to explain what I wanted to do and what problems there were. Asked a few clarifying questions and was off. His work was quick, clean (he swept up after himself) and everything felt nice and secure when he was done. He was also courteous, polite and professional. There were cheaper options, but The Flying Locksmith was competitive and the quality of the experience felt worth the premium. I’ll call again with any issues I have.
Tech arrived on time and was very informative and experienced. He finished his job without any issues in a timely manner.
Very professional and helpful. Communication could have been a little better but overall highly satisfied.
They helped us with re-keying a property in a timely manner
We had 8 commercial door locksets that were not working well due to prolonged use. Flying Locksmiths adjusted all of them back to new working condition avoiding the need to replace them with new hardware.
Small but important task. The job was scheduled in a reasonable time frame and completed. Very satisfied.
These people contacted me to give me an estimate, but NEVER gave me an estimate!!! When I called their shop and left a message days ago about getting an estimate they said that Matt would get back to me, and he never did. So, again today I called, and a person by the name of Ceaser answered and told me that they don't sell and install storefront doors, but rather the hardware fixing, etc. (then why did the company respond to my ad on Thumbtack??), but then he changed his tune and said he would transfer me to someone to go over the details with me. He ended up hanging up, and then when I called back, he was unavailable, and then a woman by the name of Tess wanted me to explain everything over again. She ultimately told me a storefront door would cost up to $10,000!!! What are they talking about? I just need some simple storefront doors that they were supposed to give an estimate on. If they did not tout their "wonderful" customer service so much, I would have said nothing and left no negative review, but their service is absolutely horrid. Stay away. What an absolute waste of time!!!
Your representative came out the next day and quickly fixed the problem. He was very professional and friendly.
It was easy. They gave me an estimate, did the work and billed me as estimated. That's not always the way these things go. I'm very happy
Excellent service - he was on time, professional and swift. Definitely a must use.
Flying Locksmiths came on time to estimate the job and then agreed to return in the afternoon to complete the job. This - I really appreciated since I had stayed home from work. I was able to get the job all done within one day. Very professional. Would hire again
Services
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