The result looks so good and they were great to deal with. Thnx for the good work!
The Grout Medic - West Southwest Chicagoland
Great value
- 98 hires
- Based in Naperville, IL
- 30 years in business
- 8 employees
- Background checked
About The Grout Medic - West Southwest Chicagoland
The Grout Medic has been servicing the Chicagoland area since 1996. Our steam vapor cleaning process achieves exceptional results without dangerous chemicals or chemical residue while being completely safe for the environment. We take great pride in our work and the delivery of outstanding service. Of course, saying that is easy. How do we back that up? We are a member of the National Tile Contractors Association, which gives us access to information on the latest products and techniques in the industry. We have received the Angies List Super Service Award for each of the last thirteen years (2024-2012), which covers the years when we've been active on that site full-time. We have been recognized as a Neighborhood Favorite by Nextdoor. Neighborhood Favorites is a unique business awards program based on positive recommendations from neighbors living in the local community. We have been recognized as a Top Rated and Elite provider by Angie (formerly Home Advisor), the nation's largest online home improvement marketplace. These ratings are based on feedback from customers who have found us through the Angi site. Again, many of our competitors have not received this honor. We have been Accredited and have an A+ rating with The Better Business Bureau. To be Accredited, we submit to a vetting process to determine that we meet the BBB accreditation standards, and we commit to making a good-faith effort to resolve any customer complaints. While our competitors may have a favorable rating, they are not accredited. They have not been subject to the same vetting process, nor have they made the same commitment to addressing any complaints should they arise. How do we achieve this? It is our people. Each of our technicians takes an ownership interest in their projects. We go out of our way to exceed your expectations every time. The work we do in people's homes is something they will see each day. It's a great feeling to leave a project and know that the positive feeling you brought to the homeowner will carry on each time they pause to look at the area, be it bathroom, kitchen floor or marble countertop
Reviews
They did such a great job. Will definitely use them when I’m ready to do my other bathroom. I don’t have a before picture but trust me this is 100% better!
As a homeowner, I’m honestly disappointed with my experience. After having a representative come out, assess the work, and provide a quote, I promptly accepted the proposal and was ready to move forward. Unfortunately, I never received a follow-up call or any communication regarding scheduling or next steps. Good communication is just as important as the quality of the work itself, and in this case, it was completely lacking. Even if the job could not be completed for any reason, a simple courtesy call would have been appreciated. At this point, I’m left feeling overlooked and frustrated. I expected a higher level of professionalism and follow-through.
When the project was complete, the grouting made the room look new. Would definitively hire again.
I decided to go with Grout Medic since all they do is grout and sealing, so I figured they should be very good at it. Their reviews were also stellar. And they did not disappoint. Excellent work in a timely manner. Attention to detail was given. Both the employees (one who gave the estimate and one who did the job) were on time, courteous, and professional. The cost was very reasonable and so, I decided to have all our bathrooms taken care of. I will definitely reach for them again, should a need arise.
In today’s world when I find a company that does it right all the way around I have to say I’m surprised. But the Grout Medic is that company. From my first questions on the phone to setting the appointments, the punctuality, the care taken in my home, to the knowledge the gentleman had about the service, what they were doing, to the last shine before they walked out the door, Grout Medic exceeded expectations and was so easy to work with. I am more than happy with the work and I’m actually hiring them to do more. Can’t say enough great things. The marble in my bathroom has never looked so good. My shower just gleams. Thank you!
Pete did a great job with the cleaning and the caulking was better than I imagined. Tasha was extremely efficient and helpful with keeping us informed about status and process
Pete was a pleasure. Very nice guy. Did a great job caulking around the tub and floor. Was a light job but Grout Medic took it on as if it was a big one. Very much appreciate it and I’ll be coming back.
They were great! They fixed a crack in my tub and reglazed it and it looks as good as new!
Mike was outstanding! He made our bathrooms sparking clean and looking new. We were so impressed with his craftsmanship and will request him for future projects. Thank You so very much!
I had 7 tiles replaced from two different rooms. With the quality of work I am unable to tell anything was replaced, which is a good thing. The tile setter showed me why they were cracking, poor craftsmanship on the part of my original contractor and he showed me what he is doing to mitigate the issue. I hope to never use them again but if I need tile work I will get my prescription from the Grout Medic.
Grout Medic was prompt in coming to my house to provide a quote and to set up the day to perform the work. Technician called me to let me know he was running early, arrived at my house ready to hit the ground running. Technician was courteous and professional, and left my floor looking like brand new.
My floors look new again! Mike did an amazing job cleaning and resealing the grout. He was able to color seal the original light frost color in my kitchen and used a darker color seal in the laundry room to make it pop. Also they were the most affordable company out of three quotes. Will definitely reach out he to them again!
Mike W with Grout Medic was so great. His work was meticulous and he repaired the grout and sealed with caulk perfectly. My shower looks far better than it ever did before and the leaks caused by another service’s poor work are finally gone. I’m extremely happy I had them out
Ron and team did an amazing job on the bathroom tiles. They were professional and helped me understand the problem and worked with me in getting to the right fix. Gave me an estimate after onsite visit. once finalized scheduled the work. The technician Mike was amazing he shared what he planned to do. Updated at the end of the day what was done and what he will be doing the following day. Sent me pictures frequently and kept communicating. Excellent service, highly recommend them.
I hired Grout Medic to work on wall tile in bathroom. Dated, but I like the tile, which takes up quite a bit of space. I thought I’d might try and do the task myself, but after watching some YouTube videos I decided I wanted a professional to handle. I could not be more pleased by the results. I would highly recommend Grout Medic. While I included photos I don’t think it does justice to the work.
Very good work. Finished professionally! Will hire again.
Amazing experience. This was our first time fixing bathroom grout that was cracked and crumbling. Now it looks like it was just installed. Already planning to use this company again for another project in the near future. First photo is “after”. Picture with shower curtain is “before”.
Work was good, the technician was honest and thorough and got the job done in the time frame discussed.
Wow! What a difference in my floors! Technician was very knowledgeable about the product and offered suggestions on how to clean & maintain after application. Grout Medic worked around my schedule & my grout looks clean & new. Very satisfied with the service!!!
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The Grout Medic - West Southwest Chicagoland★ 4.8
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