The Maids in College Park

Thumbtack customerMar 2026

I hired this company for a move-in deep clean (unfurnished on a tight schedule). When the team of 3 was done, the upper floor was wet so did not do a walk through. I tipped them and kept unpacking. After my initial walkthrough, I raised concerns about windows not being done and other missed areas. We figured it may have been a miscommunication and the POC reduced the price slightly, which I appreciated, and I proceeded with payment. However, I should not have paid. As I continued going through the home more thoroughly, I found that many areas were either missed or not cleaned at all. This included the range hood, kitchen cabinets (still greasy), vents, bathroom light fixtures not even dusted, windows, inside the stove drawer, and sections of the kitchen floor. I began cleaning it myself. 3 hours in it just added up. At that point, due to the extent of what was missed, I had to hire another cleaner to come end of week. The service did not meet the standard of a deep move-in clean. The company did offer to return, but given the inconvenience and overall condition, I chose not to proceed with a re-clean.

Thumbtack customerJan 2026

The bedroom was not thoroughly cleaned, and I think I was overcharged for the level of service provided

Kari Z.Dec 2025

Disclaimer: this review is not based on a fulfilled cleaning service. I had scheduled the team to do a cleaning on Monday, 12/8 at 10:00 AM. A point of contact texted at 10:21 that the cleaners were looking for parking (text thread attached). When booking, I was upfront about parking options. As parking in DC is a known issue, I am surprised the team was unable to figure this out. The arrival time stated was between 10-10:30 AM. After 10:50, I canceled the service. Definitely disappointed and I am not confident jn the professionalism of this company. If booking, know there is a risk of the team not being able to manage the logistics.

Marchello M.Oct 2025

The Maids in College Park exhibited professionalism and quality work. I definitely appreciate their attention to my concerns and ensuring that the job was done to my satisfaction.

Hilda W.Aug 2025

good value

Chelsea J.Jul 2025

I love this company. Since having them come from the first time I have them on routine clean my house. Love how my house is clean and responsive they are.

Kelley W.Jul 2025

Initial communication was good and helpful. However, the day of service the company showed up and cleaned a bit, but left in the middle of the job to do another job. Left the property unlocked and informed me, not asked, that they’ll be back later that evening. Not the level of professionalism I would have expected.

Ebony I.Jul 2025

they did a great job. definitely hiring them again for regular cleanings

Marc H.Jul 2025

Showed up 30 minutes early, did a great job and finished about 1500 sq ft in a little over 2 hours.

Alexis M.Jun 2025

We recently used The Maids in College Park for a one-time deep clean, and they absolutely exceeded our expectations. The team was prompt, professional, and incredibly thorough. Based on this first experience, we’ve already committed to bimonthly cleanings. It’s such a relief knowing we can count on them to help keep things consistently clean. Thank you so much and we look forward to continuing to work with you!