I hired them to fix a toilet leak.they ended up replacing a part but problem oppressed again after 2 days. Since then I have been given promises that technician is on the way. Was promised 30 mins heads up…never got any heads up and had to keep contacting multiple times a day if technician is going to show up. Very unprofessional and no regard for customers
The Route To Your Problem LLC
- 377 hires
- Based in Hayward, CA
- 22 years in business
- 5 employees
- Background checked
About The Route To Your Problem LLC
Welcome to the Route to your Problem. As a seasoned plumber with over 20 years of experience, I pride myself on providing exceptional customer service and top-notch plumbing solutions to residential and commercial clients alike. From routine maintenance to complex installations, I offer a wide range of plumbing services, including: * Drain cleaning and clearing * Water heater installation and repair * Pipe replacement and repair * Faucet and toilet installation * Garbage disposal replacement * Water line installation and repair * Sewer line cleaning and repair * Bathroom and kitchen remodels * Water filtration systems * Bathroom and Kitchen remodels * Handyman services provided * And more! I understand that plumbing emergencies can arise at any moment, which is why I offer 24/7 emergency services. I prioritize fair prices, budget-friendly solutions, and most importantly, customer satisfaction. Plus, I offer handyman services to tackle any non-plumbing tasks, such as: * Painting * Carpentry * Tiling * Flooring * Lighting and electrical work * And more!
Reviews
Got a tricky job done and all credit for that! But technician wasn’t on time, added a surprise charge (with approval) in middle of the service that was already committed. The cleanliness could have been better as well - dripped dirty water on the bedroom carpet and hallway while taking the tools out and that was totally preventable.
I was in very desperate need of help with my bathroom plumbing. it seems like it may have been sabotaged by the people who did work on it previously. Benjamin was the quickest & first person to contact me. He also arrived fast and helped resolve the problem. Very professional and friendly; highly knowledgeable about his work. 5☆. Would recommend & hire again if I need help with another project.
He left toilets very unvlean and for the amount of money he did not do fine job.
Arrived on time and fixed kitchen sink leak quickly!
They responded very fast and the work was done on a Sunday, even though it wasn’t an emergency they accommodated. Knowledgeable and kind!
Great experience, very informative. Professional work.
Excellent job, honest and wil use them again. I am very impressed!!!
The work was somewhat difficult with the reinstall of my frameless shower door It was a custom shower door when I first purchased it about a year ago I re-tiled my bathroom and needed the frameless shower door reinstalled. Leo was very professional and did a fantastic job very good with the quality of his work and his attention to detail he was just awesome. I would hire this company again
He answered my request for service right away and I got an appointment right away. The technician fixed the problem in a reasonable time and I was very happy with the results.
I hired this plumber for a leaking shower, but the experience was disappointing. They charged a $100 service fee, which is higher than most plumbers in the area, and still didn’t properly troubleshoot the issue. They didn’t even try using a cartridge removal tool before telling me the cartridge couldn’t be removed and recommending a full shower-valve replacement. I got a second opinion, and another plumber used the correct tool, removed the cartridge, and fixed the leak without replacing the entire valve. The initial assessment felt rushed, the recommended repair was unnecessary, and the service fee was overpriced for the level of effort. I would not recommend this provider based on my experience.
After calling with an urgent gas smell following an earthquake, he arrived incredibly fast and immediately took control of the situation. He quickly assessed and fixed the leak, communicating the complex issue in a clear, professional way I could easily grasp. I truly can’t overstate the disaster his prompt expertise prevented at my home.
Jose was determined to find the problem and resolve it. He located the issue, fixed it, and provided recommendations to correct it so that it wouldn’t happen again.
I hired this company to clear a clog in our shower drain. While doing work on it their snake broke. Rather than to send in another snake, they moved onto the main sewer, where the problem wasn't located. There was no blockage on that sewer. They charged for two drains, and left our bathroom like this. They were incredibly unprofessional, charged $525 and left without fixing the problem. They also came unprepared, not just with defective tools but without rags or any materials required to clear the clog. In fact, we had to manually empty the water as the level was raising dangerously. While their technician worked hard, their tools and billing practices are unacceptable.
Correctly identified the issue and fixed it the same day
Jose from The Route to your Problem came within 45 minutes. He was very professional, prepared, and started right away. When Jose ran into a problem he stayed in touch with his office working diligently to find and resolve the problem. He cleaned up all debris leaving the area clean. My husband and I appreciated the continued updates of the situation from Jose and his office. In the end we were very satisfied with Jose’s work and will definitely keep The Route of your problem in our contact list for future work and/or references to friends and family. We also appreciated the fact that we had payment options other than Zelle and PayPal which we do not use.
Great Experience. Super knowledgeable and did great quick work.
Not great
Great communication, quality work, and fair pricing. Thank you to Jose A and the service coordinator—I truly appreciate your help!
Jose was very accomodating and helped me to troubleshoot a backed up toilet, Replaced my toilet bowl, detected and repaired several leaks I wasn’t aware which gives me a peace of mind for a trouble free next several years at my rental.
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The Route To Your Problem LLC★ 4.6
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