Three Pillars Property Management LLC

Nate H.Jun 2024

Stephanie is very responsive, intelligent and professional. I highly recommend this property manager.

Elango K.Apr 2023

I signed up for property management to manage a one-rental property. They could not fill the vacancy even after three months after the contract was signed. They did not update me on the progress until I sent an email request. I had to cancel the contract with them. They did not even bother to confirm my cancellation request. I do not recommend this entity to homeowners looking for property management. Another downside for Thumbtack users getting te worst of all.

Elango K.Apr 2023

I signed up the PM contract with this team today. I have selected them after reviewing 4 contracts from other agents. After I posted in Thumbtack.com, this PM team contacted me with a draft agreement and scheduled a free visit to the property and assessed the quality. The contract was simple and easy to understand. Brie did a good job on communication and document preparation. Thanks. updated review after thee months into the contact: They could not fill the vacancy three months after the contract was signed. They only updated me on the progress once I sent an email request. I had to cancel the contract with them. They did not even bother to confirm my cancellation request. I recommend something other than this entity to homeowners looking for project management. Another downside for Thumbtack users is getting the worst of all.

Helena T.Sep 2020

I hired Three Pillars Property Management in November, 2019 to list, show, and oversee the property management of my single family home in Maryland. Initially, I was skeptical of the low flat fee cost for the monthly property management, but I can contest that this company is worth every penny. Most of the companies I interviewed in the area were extremely costly and did not offer the personal oversight I was looking for. From the moment I interviewed Brie, what a delight - her knowledge, professionalism and that added personal touch (I live out of state - so I needed to feel secure about this decision), sealed the deal. Brie and the team at Three Pillars live up to and beyond my expectations. They are vey responsive and punctual with all communications. And they are very supportive, and know their stuff. All paperwork is handled electronically or via the tenant/owner portal which is very user friendly. This company is what I would all call a diamond in the ruff (great find and glad they are overseeing my property).

Jon S.Jul 2019

I genuinely liked everyone at Three Pillars and don't believe they intentionally did poor work. Alyssa, in particular, is extremely responsive and wants to do well for you. That said, my girlfriend and I offered our home in Takoma Park for rent. They showed up to the house intending to take photos with a cell phone. Luckily, we had a friend who was an amateur photographer who did it for us. From the beginning the agent put errors in online postings, did not put up photos immediately, and generally provided mediocre postings which did not seem designed to attract good people. We were told that the only people interested would not pass background checks and that no valid applications were received. Five weeks into the process we were told the market wouldn't support the price, we should accept pets and we should accept Section 8, so we immediately lowered the rent $200 and authorized them to make the other changes. After an additional two weeks, we agreed to cancel our contract with Three Pillars. My girlfriend posted on Zillow the way we hoped Three Pillars would, with inviting language and appropriately ordered photos. No rocket science involved. Within 24 hours, we had multiple applications, site unseen, with passed background checks. We had a dozen showings that weekend and had our pick of tenants. The worst part of the process was, we were very clear about our concerns, were constantly told that tenants did not expect what we were requesting and that we were micromanaging the agent. We were even told the problem was our area. I hope the company realizes they have some improving to do. I am giving them 2 stars rather than a 1 because they offered to provide free service to us following our immediate and overwhelming success finding a tenant on our own. That said, I could not accept their offer after what I saw as highly substandard work getting the apartment rented. I wish them luck.

Muhammad I.May 2019

Thank you for putting my house on rent and managing it.

Tanya T.Apr 2019

I am just starting my relationship but I am already impressed with the responsiveness.

Ashleigh M.Mar 2019

This company has literally been a blessing to me and my fiancée’s life. We were previously dealing with a terrible property management company then Three Pillars came in like a superhero! The team is super professional, will go above and beyond to get things done, and handle tenants with care. As long as things continue like this- Three Pillars will be our forever property management company in the DC/ MD/ VA area.

Karolyn M.Oct 2018

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