They called to clear up confusion with my initial appointment, came out twice to fix my problem at no charge! They went above and beyond to make sure I was taken care of. I’m well pleased with this company and would recommend them to anyone having issues with their fireplace.
Top Chimney And Fireplace
- 45 hires
- Based in Tampa, FL
- 11 years in business
- 5 employees
- Responds in about 1 hour
- Background checked
About Top Chimney And Fireplace
my focus is quality, time and customer service to make sure you 100% happy! We reapir and install Gas fireplaces and Chimneys In Tampa Bay and Orlando.
Reviews
Great job diagnosing and then coming back to replace my old gas logs. Too bad the cold weather is gone!
Top Chimney & Fireplace did an excellent job repairing our gas fireplace. Our pilot light would not ignite, and once lit would not ignite the gas tray. They were prompt and responsive, and once the problem was identified they were able to fix it. So far so great!
Visited the home the first time. Evaluation was it needed two parts replaced. Informed us they would return in 2 days. Never showed - repeated calls - no response from Eli - project never completed and the took my old parts with them and never returned them. Question their competence and professionalism
Failed to show up two times and then refused to refund my deposit.
set more reasonable arrival times and text or call if they are running late.
Eli has been responsive to my project's needs. He visited my home to understand the work required and quickly provided a detailed quote and timeline to complete the work (chimney chase cover, cap, and wind deflector).
Came and showed me how to use the gas fireplace in my new house. Very friendly and reasonable and gave me some good options for future improvements
Fireplace would light, but not stay lit. A technician diagnosed the problem as needing a new Fireplace for about $2500. He charged me $39 and left. I opened it up myself, cleared out the pilot using a small wire, and the unit now works perfectly.
Eli called and advised he could come today to repair our outdoor fireplace. He and his brother Ethan showed up at our door looking friendly and professional. They replaced our remote control and control box on our fireplace and had it up and running in no time! The remote is a big improvement over the original one installed by the builder. My husband and I couldn’t be happier with the service we received. Thank you Eli and Ethan! We have already started referring you to our friends.
Services
Top Chimney And Fireplace★ 4.6
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