The reason why they even have one star is because of the two agents I spoke with on the phone, Geraldine and Trisha, who were very patient. Unfortunately the cleaners they had trusted to provide move out cleaning service did not care for honesty, professionalism or quality. Even though communication was provided to them on what to toss and what to keep, they did not follow instructions. They took 45 minutes to find parking. By the time they started the clean, it was already 1 hour after the scheduled time. They rushed through the clean and did not even wipe down the base boards or the cabinet doors. They claimed they removed everything in the fridge but put everything back because they weren’t sure if it needed to be tossed out despite clear instructions provided by me and Geraldine. When I arrived, the inside of the fridge were not wiped down, rotten vegetables not tossed out, stains were still there. The windows were not wiped down. The dishwasher was not properly wiped down. I ended up having to cancel meetings for my entire day to redo the whole clean myself. Despite the efforts of the ladies on the phone to make things right, I won’t be referring this service to anyone or rebook them. It was too much stress for a standard move-out clean. It’s very unfortunate because the poor quality is by the cleaners they partner with.
Top Level Cleaning
- 2 hires
- Based in Austin, TX
- 3 years in business
- 8 employees
- Responds in about 10 minutes
- Background checked
About Top Level Cleaning
Top Level Cleaning is proud to be trusted by hundreds of homeowners and businesses, earning 300+ five-star Google reviews and maintaining an A+ Chamber of Commerce rating. We're a local, licensed and insured cleaning company built on professionalism, integrity, and consistently outstanding results. Our selective hiring process ensures every cleaner is experienced, dependable, and committed to delivering exceptional service. When you book with us, you can expect: -Friendly, responsive customer support -Appointment reminders and clear communication -A thorough final walk-through to ensure you're completely satisfied -Respectful professionals who treat your home with care Whether you need a one-time deep cleaning or recurring service, our mission is simple: deliver a cleaning experience that exceeds expectations from start to finish. We look forward to serving you! With Gratitude, Top Level Cleaning