My job with this company was finished in July 2025, but I am just writing this review because I just needed a break from thinking about the extreme stress and unprofessionalism we experienced. We had a very difficult time with this company. Ben promised us the world before money was paid and we had hoped that we had chosen the right company, but after we signed the contract, things changed. We were lied to about the permit submission date, according to the county, and we did not feel valued as a customer. No communication, missed appointments, no timeline for work to be done or completed, I could go on. We cut our vacation short for a promised appointment that never happened with no communication!! The work was finally completed, but if I could go back I would never have hired Top Remodeling. If you decide to hire this company, make sure you get a permit for the work to make sure it is done correctly, get a typed contract and do not be pressured to sign until you have had ample time to review it. Also, make sure it includes in the contract that “someone will be onsite to review the work” to ensure it is done professionally and correctly. I wish someone has written an honest review about this company before I hired them. We have more work to be done…but for these reasons I would never consider Top Remodeling again.
Top Remodeling
- 22 hires
- Based in Rockville, MD
- 12 years in business
- 8 employees
- Background checked
About Top Remodeling
Top Remodeling is a trusted Rockville remodeling contractor, helping homeowners in the community fulfill their remodeling goals. You might have different objectives behind undertaking such a project. For example, you want to open up cramped spaces and use the space more efficiently. Or, you want to upgrade your home to meet your changing lifestyle needs. A newly remodeled home according to modern specifications can also significantly push up the value of your property in the real estate market. No matter what your objectives are, we will ensure that you fulfill those without going overboard with the budget or dealing with any hassles. At Top Remodeling, we understand that your home is your most important investment. That’s why we are committed to helping you realize your vision for your space. Whether you are looking to update your kitchen, remodel your bathroom, or add an addition to your home, a general contractor in Rockville with more than 15 years of experience, we have the expertise and skills necessary to complete the job to your exact specifications.
Reviews
Working with Ben to get the quote and then add to it was easy. They started promptly. But then it went downhill. The subcontractors they used were unprofessional, made mistakes that then had to be fixed. Communication with the PM and to them was terrible. I would tell the PM what I needed, and they wouldn’t communicate in time before something was finished the wrong way. No real plan for timing was laid out. For what I paid, I would have expected better finishes on the tile work and caulking. I m satisfied as best I think they can manage with the fixes. Would not recommend them
The work took way longer than promised, the work quality was awful, the workers were unprofessional and damaged items in my home not even close to where to work was being done. Even asking for the toilet to be properly secured multiple times I still had to pay someone else to come out and fix it. Did not pay attention to detail at all. Overall awful experience.
I gave the company my specific project details. They set up an appointment quickly and the professional arrived on time. It was awkward though because he was only here for 5 mins because he quickly decided the project was not within his parameters. He seemed annoyed and left quickly leaving me and my partner confused and embarrassed. It was disappointing because I did all of the work to accurately and clearly describe the project, but they sent someone anyways and wasted everyone's time. I wish they hadn't set up the appointment if they knew they wouldn't do the project.
Avoid this company! High-pressure sales tactics led to verbal agreements outside the contract, which they later inflated. They damaged my lawn and ceiling (from a leak they caused), left work unfinished, and used an overpriced associate plumber for a non-emergency, costing thousands extra. Don't make the same mistake.
Top Remodeling is a top notch company. From the beginning of the process until the end, the contractors and PM were very engaging for every detail. Communication was constant, which is rare in this industry and the quality of the work was amazing. Had 0 issues from beginning to end. Will definitely be using them again for all our future renovations!
Didn’t show up on time, arrived 2 hours late. Stayed for 10 mins, took a couple random measurements, brought no samples and walked out. Never sent an estimate. When we reached back out to find out what happened to the quote, the estimator didn’t remember us or the project (1 week later). Then he gave us a bogus price off the top of his head which was higher than every other company we spoke to. I do not recommend this company!
Horrible experience
Tried to schedule over 3 times with multiple calls from the reception from the salesman. The final time we agreed there was a no-show. I’m not sure how I can trust this company to do a big job when they cannot commit to even the initial consult.
Spent too much time to explain required work to be done but not much interest was taken during visit, their only objective was to charge $1500 in the name of architectural designing paper work. Never came back with estimates