Jay’s work was excellent! Communication was great, he was on time, verified exactly what we wanted, got right to work and then explained to me how to keep our washer & dryer in tip top condition. They hadn’t been checked or serviced in several years and now I believe they might last another 10 years.
Toros Repair Services
Great value
- 22 hires
- Based in Houston, TX
- 5 years in business
- 3 employees
- Background checked
About Toros Repair Services
With 5 years in business, our small team of 3 dedicated technicians specializes in appliance repair and maintenance you can count on. We bring extensive hands-on experience and follow clear quality-control processes to ensure every repair is done right the first time. We respond quickly to service calls and emergencies, and we always use high-quality replacement parts that meet manufacturer standards. All repair work is backed by warranties, so you can feel confident your appliance is in good hands. If your appliance is acting up or has stopped working altogether, contact us today to schedule your repair.
Reviews
Fast and reliable
Quick and easy to work with
We couldn't be happier with Jay's work to replace a seal on our washing machine - no more leaks!
Jay was a lifesaver when another technician failed to come on-time for my appointment. He promptly answered all of my questions and went above and beyond to explain what might be happening with my washing machine that was not turning on. He was as responsive as he could be in an urgent situation, particularly for the specific part for my outdated Kenmore Elite washer. Within a two day turn around time, he was able to diagnose, go obtain the control board, and replace the welded broken fuse with a new control board with a new fuse. He even ran tests on the vibration of my front-loading washing machine, estimating that the internal suspension knocked off the fuse rather than a power surge. All in all, I highly recommend Jay as a reliable and informative technician.
Jay is a very good appliance repair man. He explained everything that needed to be done to fix my dryer and was very responsive with respect to when he'd show up and when parts were available.
Jay came to check my LG refrigerator, and it needed several parts, which he had to order. He was punctual, professional and showed up when promised. He came back several days later and installed the parts, and my refrigerator freezer is working fine with no noises. He also gave very good advice on what to look for and what brands are not so good to purchase
We asked him to come out to diagnose what was wrong with our refrigerator. We weren’t sure if we were going to repair it or replace it. He came out same day to take a look at our refrigerator, which happened to be melting ice and dripping water into the main compartment. He took a look and knew exactly what was wrong, even gave me an idea of what the repair may look like and provided his own suggestions. He definitely knows what he’s talking about, and we will absolutely hire him again in the future or any of our appliances!
Jay presented an estimate that did not disclose an extra 3.5% charge if you paid by credit card. However, I approved and he fixed my washing machine. He tried to demand payment before my tenant could run a completed wash cycle with clothes in it to confirm the washing machine was fixed. When I politely told him I wanted the washer to complete a cycle with clothes, he was extremely rude and told me that’s not how it works. I’m not sure why this guy thinks his customer service is good. It is not. He just lost me as a potential future customer for several other properties because he obviously does not know good business/customer service. He added 3.5% charge for a credit card payment which was not mentioned on the estimate. Beware as many companies want you to pay via zelle or payment app so they can avoid paying taxes to the IRS. He wanted me to confirm that I sent the payment because he couldn’t verify it from the payment link/system he sent me. He thinks it’s the customer’s responsibility to confirm that they have already paid. That’s Jay’s problem if his payment system doesn’t work the way he needs.
Services
Toros Repair Services★ 4.8
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