Chad was very friendly and explained everything very well. Overall, a pleasant experience.
Trusted Heating & Cooling Solutions
In high demandLicensed
- 70 hires
- Based in Pinckney, MI
- 8 years in business
- 9 employees
- Background checked
- License verified
About Trusted Heating & Cooling Solutions
At Trusted Heating & Cooling, we believe in fostering a happy, positive, and uplifting work environment, where our team members thrive on optimism and enjoy their work, which has a direct correlation on our customers' satisfaction. We are committed individuals who excel under pressure, going above and beyond for as long as it takes, all while staying focused on our company’s vision: Your Experience, Your Comfort, Our Passion! As a team, we are flexible, dependable, reliable, and take pride in our hard work and high performance, always going the extra mile to ensure a wonderful customer experience! We embrace the philosophy of having fun both in life and at work, encouraging our team to pursue personal interests and goals. Being of service is at the heart of our ethos, as we strive to serve not only our local and global communities but also our fellow team members and loved ones, and through our charitable program, Trusted Cares, where we giveback to local charities throughout our community. Ultimately, we are dedicated to creating value in everything we do, delivering exceptional service to each and every customer. Trusted Heating & Cooling is not just a company; it’s a commitment to excellence, positivity, and service that defines us and sets us apart in the industry.
Reviews
Reached out on Thumbtack to a couple HVAC companies regarding a furnace inspection and cleaning. My request was short, clear, and specific, including multiple photos and the exact furnace model information. Trusted Heating & Cooling responded quickly, but it was obviously an automated bot response. They asked me to copy and paste the same information from my Thumbtack request back into a text message, even though all of the details were already provided in the original request. I don’t understand why customers are expected to repeat information that was already submitted. It felt impersonal and lazy, especially when the whole point of these platforms is to streamline communication. If a company wants to rely entirely on bots instead of actual human interaction, that’s their choice, but I’ll take my business elsewhere. If zero stars were an option, I’d use it.
Great experience working with salesperson Chad and the technicians who came in both of them were exceptionally experienced and did a great job
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I spoke to scheduler at 11:30am and scheduled an appointment time for 3:00 - 5 pm. Received several text and confirmation mail. tech called at 4:07 pm to state we only service emergencies on weekends and evenings. No where is that stated on website, Thumbtack, text messages, text message confirmation or email confirmation. I believe the issue was the lazy technician did not want to work today. DO NOT CONTACT THIS FIRM UNLESS YOU SPEAK DIRECTLY WITH OWNER. She is probably unaware she has lazy employees.
Had boiler system removed, and furnace with forced air added. Sales team was the most professional out of the 5 companies that looked at the job. They had the technology to meet my homes demands. Install team lead my Jeff eck was very knowledgeable, and took pride in their work. Would recommend to anyone.
The crew came when they were scheduled, and did excellent work, leaving no messes behind. Very professional
Great!
Trusted heating and cooling contacted me promptly and was able to look at my water heater the next day. It was leaking and not restarting. It was replaced the following day. I was very appreciative!
Services
Trusted Heating & Cooling Solutions★ 4.7
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