Under the Sun Landscaping

Fareed H.Oct 2026

I filed a complaint about Under the Sun Landscaping, whom I hired through Thumbtack for lawn service at my home. We agreed to $150 because the grass was overgrown. I had previously paid $75 for this service but accepted the higher price, expecting a completed job. I have photographs that document the condition after the service. Close-ups show longer tufts of grass among shorter sections, particularly near the front gate and fence, with loose grass clippings remaining on the lawn. Other photographs show leaves scattered across the yard and accumulated along the fence, around trees, beside the paved walkway and steps, and near the car. The grass along the sidewalk had not been cut. I called the provider to discuss these concerns. During that conversation, he agreed that the photographs showed uneven mowing and that the sidewalk grass had not been cut at all. He also acknowledged that he had not explained the scope of his service beforehand. We disagreed about whether leaf collection was included. He stated that it was a separate service but acknowledged in writing that “the yard could be blown out a bit better” and initially offered to return for a touch-up. Regardless of the disagreement over leaves, the mowing and trimming remained incomplete, to his own acknowledgment. He subsequently suggested discontinuing the service without returning to finish. He then accused me of theft, writing, "Sure, it’s theft of services, but that’s totally fine. Take care.” I’m dissatisfied with the unfinished work and his response to my concerns. I asked him to correct specific problems he acknowledged. Instead, he proposed ending the service.

Thumbtack customerJul 2026

Brandon, showed up with his crew, did what he said he was going to do, and moved on to the next job. will be hiring him again