Paul delivered on a pump motor replacement. Asked for a variable speed motor and he tried his best to find one, but ultimately went with single-speed, which works fine.
VIP Pools Inc.
- 40 hires
- Based in Fairfax, VA
- 18 years in business
- 12 employees
- Background checked
About VIP Pools Inc.
VIP Pools is a pool service company and has been doing business in DC Metro area and Northern Virginia since 2008. Our goal is to provide the best service with the best quality. We want to make our customers happy and stress free. All five-star reviews guarantee that we build quality and trust. VIP Pools specializes in pool opening and closing, weekly maintenance, pool cleaning and repairs, all kinds of equipment upgrades and pool renovations. For more information, feel free to check our website, and view our work on FB.
Reviews
Fantastic experience. Professional and friendly
My initial experience was frustrating. I was expecting the service tech to arrive at 1pm. By 3:30pm, no tech. I left a voice mail and a text inquiring about the delay. It was not responded to for another hour. When Paul finally arrived, well after 5pm, he was knowledgeable about the problem we were having and explained what needed to be done and fixed it. I feel he knows what he is doing and does it well. The biggest issue is communication - if you are going to be late for an appointment, please have the courtesy to call.
I had three other pool repair people look at it and could not figure out the problem and even came over on a Sunday to reclean the pool for my daughter's birthday party. Very responsive and very fair in his pricing.
Timely response, on schedule, knowledgeable, and reasonably priced
Good service, fair price, nice guy. He would have received 5 stars, but he is a bit slow in responding. Would have been 4.5 if I could give .5 points...
I was initially very frustrated by how long it took VIP Pools to finish a job that should have been done weeks ago. They finally came back out to finish up today. While I'm not thrilled that it took so long for the job to be completed, the pool does look great FINALLY. I haven't seen my final invoice, but Paul told me that he wasn't going to charge me extra for the work that was done. My review will change if that isn't true.
Very knowledgeable and reasonably priced
Paul is great, his crew did an amazing job on our new tile,coping and pool resurface. He is working closely with our other contractors to accommodate scheduling and weather changes. We highly recommend VIP pools for any residentially pool work.
I would give five stars except they were running VERY late that day and ended up not arriving until after 5pm for a 2-4pm time slot. Otherwise the two technicians were very knowledgeable and professional and did a very thorough job. We will likely use them to open our pool back up in the spring.
Services
VIP Pools Inc.★ 4.6
Check availability