Title: Disappointing Experience with Porcelain Floor Restoration I hired Voda Restoration & Cleaning back in April of 2026 to restore a porcelain floor after using a product called Zep Grout Bright Cleaner. I followed all cleaning directions, but days later noticed water marks/haze where I cleaned the grout. I reached out on Thumbtack for a professional assessment, and Voda Restoration & Cleaning responded. We scheduled an evaluation to determine if they could fix the issue. What happened The owner, Daniel, and one of his workers name Josh visited my home to evaluate the problem and discuss next steps. Voda Cleaning & Restoration indicated they could fix the issue and would send their best technician, Luis, who is knowledgeable with porcelain flooring. The day of the repair, the technician who arrived was not Luis; it was Josh and another worker. I asked about Luis, and I was told there was an emergency preventing Luis from coming. The guys arrived late when they arrived, I felt the team seemed rushed, likely due to another scheduled job assignment. After the work, I noticed new marks from their machine on the floor as it dried. Josh asked me to wait 24 hours. The next day, the marks persisted. Luis returned and did his best to address the issue, but the marks remained across certain areas of the floor. Luis had taken pictures for Daniel and to see, and what the next step. Throughout the process, I appreciated the professionalism and courtesy of the crew, but the outcome fell short of expectations. I attempted to discuss next steps with Daniel, including a direct call to resolve the issue. I left a voicemail but Daniel has not returned my calls to date, and I also sent a text message to the phone number that we had been texting with and still no return message or call. Impact and request The resurfacing marks have been frustrating and have not achieved the intended restoration. I’m seeking a clear plan from Voda Restoration & Cleaning to correct the surface marks done by them or a reasonable resolution. Additional details Service: Porcelain floor restoration Product involved: Zep Grout Bright Cleaner Key contacts: Daniel (owner), Luis (preferred technician, not present for the main visit), Josh & (technician who visited) Current status: Marks remain; awaiting guidance on next steps from Voda Restoration & Cleaning Conclusion I appreciate the courtesy and effort from Voda’s team, but the outcome was not as promised, and communication with the owner has been unreturned. I had hope that Voda Restoration & Cleaning would have address this issue promptly and provide a satisfactory resolution.unfortunately they didn’t and stopped answering the phone and til now September of 2026 my floors still remain like this.
Voda Cleaning & Restoration of Chicago West
In high demand
- 9 hires
- Based in West Chicago, IL
- 1 years in business
- 6 employees
- Responds in about 5 minutes
- Background checked
About Voda Cleaning & Restoration of Chicago West
Your Cleaning & Restoration Sidekick! At Voda, our mission is to make life easier for those responsible for creating inviting, healthy spaces where people live, work and do business. We specialize in a wide range of cleaning & restoration services to keep your home or business clean, fresh and free from damage including: carpet cleaning, floor cleaning, tile & grout cleaning, upholstery cleaning, odor removal, water damage restoration, storm damage restoration, mold mitigation and more!
Reviews
No one showed up for the appointment. Very unprofessional
Clear, prompt communication and excellent work. Overall, Voda made taking care of a difficult situation so easy.
Response to my inquiry was quick
Luis is great - professional, thorough and very helpful!
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Voda Cleaning & Restoration of Chicago West★ 4.8
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