I had an appointment window from 10 am - 12 pm - Reached out multiple times throughout the day to confirm to no reply. Finally got someone to answer the phone an hour after they were supposed to be there they said they'd give me an update when they knew. The updated time was 2-2:30. At 4:30 I finally let them know I'd find someone else.. Only then (when they were losing business and I imagine worried about this review) did they tell me that there was an emergency at another client's house. With a busy schedule, a toddler, a roaches int he basement they made a rough day rougher, where communication and clarity would have eased everything. I do not reccomend at all!
WardOff & Son Exterminating & Small Animal Control
- 655 hires
- Based in Berlin, NJ
- 8 years in business
- 20 employees
- Responds in about 1 hour
- Background checked
About WardOff & Son Exterminating & Small Animal Control
Same-day service. Fair prices. Reliable results. Welcome to WardOff & Son Exterminating, a family-owned pest control company with over 20 years of experience. Our professional, knowledgeable team provides safe, effective treatments for cockroaches, termites, bed bugs, rodents, raccoons, and other common pests, as well as thorough inspections. We use pet and family-friendly methods and stand behind our work with a satisfaction-focused approach. From termites and small animals—our specialties—to everyday pest issues, we take the time to do the job right and explain your options clearly. If you need fast, dependable pest or animal control in New Jersey, Pennsylvania, or Delaware, contact us today to schedule your service.
Reviews
Rob Grisko was my technician today. He was just the person I needed. He was knowledgeable about the products he used. He explained exactly how everything worked and what I should expect and even offered to follow up. When he arrived I was very distressed over the whole rodent situation and concerned about losing my home. Rob really seems to care about your concerns. He shows compassion while remaining confident that the problem will be solved. He really put my mind at ease. I am incredibly grateful that Rob was here today. Thank you!!
Do not use! They damaged our counters and the customer service was horrible and rude. They simply put two boxes down and then rushed out bc they scratched the counters. He never even went upstairs.
They responded to my inquiry for help dealing with rodents right away.
Would highly recommend. Responsive and caring staff. Stephanie was great to work with!
Service did not happen on the requested date and time
Trevor was awesome. As he provided the spray, he explained the process and when it will start to work. Absolutely professional and kind. Great experience!
Rob was very respectful of my space. Laid his traps, made his assessment and sprayed the downstairs, however I didn't feel prepared for the appointment.
Great 1st impression 👍🏽 the Ward team came out and completed a critter..(roaches) and bug treatment in one of my Investments properties that the previous evicted tenants left behind. The technician was very friendly and upfront about the next steps after the treatment that was being preformed. If anything changes I will update.
Needed a mosquito treatment, they did exactly that. They were efficient and fast in communication. Got me scheduled right away.
Professional and timely service. The tech came out and helped with my issue. I recommend them!
Too aggressive. When inquiring please allow time for the customer to make a choice. Calling multiple times and leaving multiple messages will not get you hired over the next company. This prompted a search where I found a bunch of bad scam reviews. Which makes sense.
He explained everything he was doing and about safety of the products he was spraying.
A huge hornets nest seemingly appeared in our yard. It was removed & follow-up instructions provided. Phew!
What a great experience! The gentleman was very attuned to my needs. He arrived on time, did a super job, and explained everything he did. He was very polite, helpful, and friendly. I will use them exclusively moving forward. 10/10 rating!
That called me and set up a time to see my pest problem.
I received a treatment for carpenter bees and Trevor was very professional as he explained what he needed to do and how l won't see anymore. The quality of work done speaks for itself-there isn't one carpenter bee and I'm able to enjoy my backyard, also the cost is fair and worth it. Thank you so much I'm a happy customer!
They were great in explaining what services are included
Really great experience, she was super considerate around the house and was able to identity the issues and followed up each month.
Wardoff Exterminating is professional and caring. A pleasure to do business with. We already caught one squirrel waiting for the next one.
Services
WardOff & Son Exterminating & Small Animal Control★ 4.4
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