Water Mold Fire Restoration of South Florida

Yuko D.Feb 2021

First off, I could not figure out who the owner was on this company. "Frank" always picked up the phone, until I signed the contract. After that, he disappeared and wasn't available to answer any questions until he came after the bill. The company (as is standard practice in the industry) should have billed my insurance company instead of directly charging me (a/k/a accepted assignment of insurance benefits). I feel as though they overcharged me at their total $7,800 fee for my job. They know they can only charge up to $3,000 if they bill the insurance company direct. That's why, I believe, they didn't accept assignment and insisted on cash up front. I'm a single woman and I also believe they took advantage of my unfamiliarity with the system. Consequently, I have hired a public adjuster and a lawyer to deal with the restoration company and my homeowner's insurance company. Both of my professionals advised me that what this company is doing is illegal. When I balked at paying the final balance they billed me because I thought it was too much for the amount of work they did, they threatened to place a lien on my property. But, because my house is homesteaded, that is not allowed under Florida law. I could sue them, but I don't really want to spend any more to potentially recover only a few thousand dollars. Finally, they left their four large dehumidifiers at my house for weeks, despite my requests that they clear them out of my garage. Crazy, right? Stay away from this company.