DO NOT RECOMMEND* We hired Worcester’s “Best” Cleaning Company for a deep cleaning of our newly purchased home, which they describe as: “ a detailed, top-to-bottom cleaning service that targets buildup, neglected areas, and spaces that are not typically addressed during routine cleanings.” (Picture of what’s included attached). Unfortunately, this was far from the experience we had. This company believes that a “top to bottom”deeply cleaned home does not have to include: - Wiping floors under radiators - Cleaning under kitchen appliances - Wiping exterior cabinets and doors - Cleaning build up around bathroom & kitchen sinks - Mopping floors behind/under toilet - Dusting of all blinds, window sills, and baseboards - Mopping corners of the floors *photos included only a few areas - the list goes on & on* The deep cleaning required four separate visits to the home due to the poor quality of their work and completely missed areas of the home (the owner agreed each time and even admitted miscommunication with her crew). We tried our best to work with the company to allow them to fix the work so we did not have to leave a negative review, however, the job was still so incomplete after fourth time and the owner became very defensive/dismissive of issues. We believe a fair resolution would be that we only pay the “Maintenance Cleaning” fee of $175 and be refunded for the “Deep Cleaning” charge of $320 that was clearly not complete based on the job description. The cleaning crews completely avoided areas of the home that were “buildup, neglected areas, and spaces that are not typically addressed during routine cleanings”. The job was simply just not done. Following our request for a refund, we were provided with what appears to be a fake “breakdown” of costs (that was not included with the quote) that aligned with her version of the story so that she could get away with keeping 90% of our money. Original invoice and quote were base fees of $495 based only on square footage of the home. They believe their offer of a $50 refund (10% of the total cost) for a job that was left with areas completely untouched is a fair resolution - even though we will now have to hire a full new cleaning company to do the work. Please save yourselves the disappointment and inconvenience. I recommend booking a cleaning with another company so you can avoid the trouble and cost of what we had to experience. We are so disappointed and wish we had never used this company.
Worcester's Best Cleaning Company
- 54 hires
- Based in Webster, MA
- 7 years in business
- 7 employees
- Background checked
About Worcester's Best Cleaning Company
In business for 7 years with 5 stars on google. Enjoy a spotless home or office without the hassle. Our trusted professionals handle the cleaning so you can focus on what matters most. Fast, reliable, and tailored to your needs!
Reviews
Above and beyond our expectations. Attention to detail was like no other! Very punctual and professional. I’m no longer ashamed of the state of my home! Thank you!!!!
They did a fantastic job cleaning out my apartment upon moving out. Not only was I impressed, my landlord said it was the cleanest it has ever looked! Will absolutely use them again, 10/10
SUCH a great job. I wanted to surprise my sister with a deep clean while she was in the hospital having her baby. They were able to schedule me within 48 hours and did a thorough job. Everything is spotless. She will be so happy to come home to a clean house! Thank you thank you thank you!
Very happy with my first clean!
I am using a cleaning service for the first time. I have recently become disabled and had to admit I can no longer do the cleaning I needed. I actually cried when I got home and saw the incredible job she did! I will be a life time client!
Great working with them! Best communication I’ve had with any company I’ve worked with. My Son-in Law said it look wonderful. Would hire them again in a minute. Thanks Pat C
Happy with the service.