I honestly hate having to write a review in hopes that we might be able to effectively communicate with the owner, Enrique. We asked for a quote a couple of years ago because we had no idea what to expect on the financial side of having our foundation repaired. Upon scheduling the appointment, Enrique was exceptionally responsive, polite, and professional. Understandably, due to our location, we were charged $75 for the home visit but was told that it would be credited back to us if we ended up hiring them for the job. Enrique was extremely knowledgeable and just as our initial contact, professional. He answered all of my ignorant questions with a great attitude and was patient with the fact that I had absolutely no idea what the process entailed. After the quote, I informed him that we would need some time to save up and we would let him know when we were ready. In the meantime, we had a few other contractors come out to compare estimates. Although most of the estimates were pretty similar, we were not overly enthusiastic about the demeanor and lack of professionalism of these other representatives, so we decided to go with Enrique. We began saving but then COVID hit and we were laid off and had to use up our savings. We took lower paying jobs and took a little longer to save. When we were finally ready to hire Enrique, we knew there was a chance the quote would be a bit higher due to the costs of materials, so we asked for a new estimate. This is when our experience took a turn and went downhill. All of a sudden, my husband and my attempt to communicate with Enrique was being rerouted to a woman named Lucy. Initially, I was completely ok with it. I understand businesses hire people all the time. However, the first time I spoke with Lucy, I recalled our previous quote and explained that I assume it has changed. She replied with the expectation of another $75 travel fee (understandable), and then said "if you're serious this time, we will credit you this fee and the previous one to the job." I was immediately caught off guard by this. We certainly wouldn't be calling a company who we have to pay to come to our house when everyone within our area doesn't require a fee, and we certainly wouldn't be making attempts to hire them two years after our initial appointment, if we were not serious. I expressed this to her in the most polite way that I could, given the insult. She corrected herself and scheduled an appointment. The day before our appointment, they had to reschedule which really wasn't an issue. Scheduling with them was an easy process. The day before the newly rescheduled day, I became ill. Since I wasn't overly sure of what I was sick with, we cancelled and my husband explained that we would reschedule when I was better. Well, between the illness spreading through multiple members of the house and a death in the family, it took us approximately 2-3 months to reschedule. However, my husband's attempts to reschedule has been more than difficult. Initially, he called to reschedule and wanted to speak with Enrique regarding the potential variation in price per pier and labor rates, in comparison to what it was when he initially came out, so that we could ensure we were not totally caught off guard by any significant increases. Lucy advised that the new travel fee would no longer be $75 but now $200!!! In two months, the fee more than doubled. Mind you, a non-refundable fee if we don't hire them. We understand that fuel charges go up and we are quite a ways from San Antonio, so we respect that his fee had to go up. That said, she has made many efforts to prevent my husband from being able to speak with Enrique and when my husband expressed his concerns about spending $200, ultimately losing $275, should they come out here and the prices have dramatically increased to something that we aren't prepared for, that he would rather speak with Enrique before scheduling, she text him back and said "that's not done over the phone." My husband reiterated that he would like to speak with Enrique prior to scheduling. It's been almost a week. They went from a prompt communication, to Lucy completely blocking our ability to move forward with scheduling an appointment. I gave 3-stars because we had an extremely great experience with Enrique and after looking through reviews and by his knowledge and professionalism, we want to hire him. I only gave three because it seems as though, since Lucy has become the primary point of contact, our overall experience has been frustrating and exceptionally turned off by her treatment. Our hope is that we hear from Enrique and will ultimately update this review to reflect the outcome of our interaction.
World Foundation Repair
- 15 hires
- Based in San Antonio, TX
- 24 years in business
- 25 employees
- Responds in about 55 minutes
- Background checked
About World Foundation Repair
World Foundation Repair is simply one the best options to fix your home/building without hurting your wallet. Offering incredible payment plans and over 15 years of experience, your satisfaction is guaranteed. Just give us a call and we'll level your home. *********** The face of satisfaction my client and my employees make when the job is completed.
Reviews
My project still on going. Will be completed on 7/27/2020
The team did a great job fixing our foundation; we would recommend them.
Great work. Would highly recommend. Very professional and quality job done.
HIGHLY RECOMMEND THIS COMPANY!!! These guys were really great working with. They sent someone out immediately after the initial contact. Guy showed up told me exactly what I needed done. Even did some extra work without any extra charges and did it because he knew it needed to be done and because it was the right thing to do. Cannot say enough good things about this company.
Great experience with Enrique and his team! Will use again!
Enrique and his guys were on time and efficient. Work was done exactly as expected. Highly recommend!
World Foundation was able to respond very quickly to evaluate my potential foundation damage. They were able to quickly determine that there was no damage due to the tree falling, and they also pointed out a couple of other areas requiring further evaluation.
He was able to complete all the work within a budget that we had and they were very timely. We have a couple rental homes and we plan on using them again if the need arises
Enrique and his team were AWESOME! We got quotes from about 5 or 6 foundation companies and they were all sky high. Enrique found ways to save us some money and in fact was able to do the job for about half what other companies were trying to charge us. The work is also high quality and done on time. We were very pleased and would recommend World Foundation Repair to anyone. A+++++ Thanks again Enrique!