My floors were clean for the most part. A few spots missed. The girls were very nice! I probably should have been more specific.....
Xpress Maids
In high demand
- 296 hires
- Based in Kalamazoo, MI
- 25 years in business
- 15 employees
- Background checked
About Xpress Maids
Xpress Maids takes the extra steps to make you feel comfortable in your home including paying attention to the details during cleanings, only use 100% green products, and background checks/drug screens on every employee. We want to give you the best quality possible because you are trusting us with your family and belongings. Xpress Maids is your local, family-owned and family-operated company. We have more than a decade of experience providing premium quality residential cleaning services in Grand Rapids, Detroit, Kalamazoo and the surrounding areas. We offer state of the art cleaning systems, vetted maids and eco-friendly products and equipment, competitive prices, and excellent customer service. At Xpress Maids we take great pride in our attention to health and safety, staying up to date with regular training in the latest green cleaning innovations and technics. We use only non-toxic and environmentally friendly cleaning products, leaving your house sparkling clean and free from disease-causing germs and allergens. Our 99% customer retention rate is evidence that the quality of our service alone is enough to secure the customer's business and trust forever. Safety, Security, and Piece of Mind: For the safety, and security of your family, your home is cleaned by a team of experienced, drug-tested, criminal background checked, trained, insured and bonded maids. 100% Green Cleaning: For the health of your family, we clean your home with bio degenerate, environment-friendly chemicals, and green cleaning products. Attention to Detail: We don’t cut corners; we clean them. Attention to detail has allowed us to continue to be the most preferred and highest rated professional residential cleaning services in Kalamazoo. Color-Coded Microfiber Cloths: To avoid cross-contamination, we only used color-coded microfiber cloths to dust and clean every surface in your home. Cloths used to clean and wipe surfaces in the bathroom will never be used in your kitchen or any living areas. HEPA Rated Vacuum Cleaners: We only use HEPA rated vacuum cleaners. Ordinary vacuum cleaners pick up dust and spread it around the house. HEPA rated vacuum cleaners pick up dust and traps it within the filters. HEPA filters come with a certificate stating they have been tested to meet EPA, OSHA and DoD standards. HEPA rated Vacuums are fully sealed to ensure that all operating air is expelled only through HEPA filters (per EPA standard). HEPA rated vacuums utilize a multi-stage filtration system. You will NEVER see dust blowing through our vacuums. We carry dust with us, we don't spread it around your house. Zero Risk: Try Us Risk-Free: Do not just take our word for it. Hire us just once and try us and see if you will not be hooked for life. We guarantee that once you’ve experienced the Xpress Maids touch of excellence, you will never want anyone else to clean your home. Zero Liability: While striving to avoid accidence through training on the safe use of equipment, we also realize that accidence happen. Therefore we carry a general liability insurance of $1,000,000 to protect you from any liabilities that may occur as a result of anything unforeseen happening while our team is at your home. 100% Guarantee For your peace of mind, we back our services with a 100% satisfaction guarantee. We have earned a reputation for excellence and we will do whatever it takes to protect it. If we miss anything or fail to meet your expectations, just give us a call. We will come back and make it right for free and without any questions asked.
Reviews
Xpress Maids did an excellent job of cleaning my house.
I clearly stated that we had a large job, they charge me for it, but they did not sent enough people. As you can imagine, I payed a lot and it wasn't done well.
They are so misleading. They came super late wanted $350 to basically sweep 300sqf of space. They didn't come with the proper material and were incredibly rude. They wanted to charge $140 just to wipe down the walls. They expected the money first when they were clearly going to rip us off. They also complained about the smell. First of all, that's incredibly rude. Secondly, of course it because its dirty and I hired you to clean it. They advertise as being extremely professional when they are not. They are over priced and have an inexperienced crew. Don't waste your time.
We had Xpress Maids do a deep clean after doing a total renovation of our house. They were at our 4,000 square foot house for less than two hours at a cost of $450. We had to clean more after they left.
They arrived on time and went right to work. They erased 10 years of rental grime and made the house house 1. Look clean and 2. Smelled clean. The bathrooms were scary. When they left, they were spotless. Yes, you can hire less expensive crews, but i got results with this contractor.
She did an amazing job & I am so happy with it!!
Very disappointed - paid for a "deep clean" so that I could put our home on the market. I was sent a "Deep Clean" checklist so I knew what to expect. In addition to the 3 bedrooms and 3 bathrooms, I paid extra for the oven and interior windows to be cleaned. I have a 2500 square foot home. Two people came to clean and left after 90 minutes. When I got home, I noticed not all the interior windows were cleaned. Only 2 bedrooms and 2 bathrooms were cleaned. The blinds were not cleaned, the ceiling fans were not dusted, the baseboards were not dusted, there were "dust bunnies" under the bed, the top of the refrigerator was not wiped down, the front of the fireplace was not wiped down, the cobwebs had not been removed. The oven did not appear to be cleaned. When I sent to make dinner later that evening, I preheated my oven, only to find out that there was some sort of cleaning agent sprayed on the inside of it but never cleaned out. I contacted the office manager and told her I needed to have the home cleaned within the next 4 days (this was Thursday night), I was assured that they would be back to clean my home and have it done by 4pm Monday and she'd get back to me with the date and time. By 10am on Saturday, I still had not heard back from anyone. At this point, I emailed the office manager again, explaining I'd like a refund, I cannot sit around all weekend wondering/hoping someone would be by to clean my home and if it the" "Deep Clean" chekclist would be completed. I have yet to hear back from anyone nor have I received a refund.
I can't believe how much money my family wasted on paying for a cleaner who did such a terrible job. First - when we called to set up the cleaning, we stated we needed bathrooms sanitized with bleach. The purpose of hiring a cleaner is that I'm pregnant and moving into a house. Before moving in, I wanted things bleached to ensure everything is clean and sanitized. I don't want to breathe in bleach while pregnant, so that's why I decided to hire a maid. When they arrived, they stated they only will use natural products, even though we had requested bleach over the phone. I feel they tricked us by not telling us at the time of the call that they would not be able to meet our request. I could have just cleaned the home myself, using natural products. And in fact, I ended up having to clean everything again, because nothing was clean. I honestly don't even know what they did. The attached picture is indicative of what I encountered when I wiped down the surfaces of the home. Just dust everywhere. We asked them to do a deep clean - emphasizing the importance of cleaning the bathrooms and interior of cabinets and all floors. The bathroom toilets and the shower floors were noticeably cleaner in two of the three bathrooms, so I do appreciate that, but I'm still irritated because I asked for bleach. The third bathroom smelled like urine after they left, so I don't think they cleaned it. I could have cleaned the toilets myself using a natural cleaner. Apart from that, I don't think they did anything additional cleaning, as you can see from the attached photo - that was just me wiping down just one kitchen cabinet drawer. This type of dirt and dust was everywhere in the home. We called to complain and spoke to Nick. He apologized but would not offer us a discount or refund and refused to make it right in any way. I'm really surprised. It seems like his company stole from us - promised cleaning services, did a terrible job and took our money. Very disappointing!
After going through couple of hassles these guys are worth to Hire in for the Job.They did excellent job and was happy with their work.I would definitely hire them again with out ant hesitation and also recommend them to my friends.
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Xpress Maids★ 4.3
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