1. Zen Windows Kansas City
- 1 hires
- Serves Avondale, MO
- Responds in about 4 hours
- Background checked
Nicole H. says, “I specifically avoided the high-pressure national chains and wanted a company that would give me a written itemized quote, let me think it over, and not show up at my door with a "tonight only" discount. Zen fit that description. My contact Luke sent a detailed proposal by email, answered questions over several days, and never once pushed for a quick decision. When I asked hard questions about the fine print, such as what happens if measurements reveal problems after I sign, how payment works if something is incomplete at installation, whether the exterior trim work was truly necessary, and he answered everything clearly and in writing. That mattered to me.We replaced 20-year-old single-pane builder-grade single-hung windows with Soft-Lite Classic Plus double-hung windows. The Classic Plus includes frame reinforcement, foam-filled sashes and frame, double-pane LowE+ argon-filled glass, and tilt-in sashes. We added a Solar LowE glass upgrade on the sun-facing bedroom and front room windows. All windows are ENERGY STAR certified. Coming from single-pane windows, the difference in comfort and noise reduction was immediate and VERY noticeable.The ordering process was easy. After signing, an installer came out for a precision measurement appointment then the windows were manufactured locally by Zen. It was important to me that even after the initial consultation, second precision measurement visit and final proposal nothing was actually locked in for the manufacturing step without my approval. This multi-stage approval is not something every window company does and it's worth asking about when you're comparing bids.The installation crew were shining stars and I want to spend some time highlighting them because they deserve it. The two men who installed our windows were polite, professional, and genuinely easy to have in your home for two days. Before touching anything they explained what they were going to do and in what order. Any time I had a question they stopped and answered it fully. I hadn't removed all the blind hardware before they arrived, which the contract says is the homeowner's responsibility, and they removed it themselves without a word of complaint. That's the kind of thing you remember. The project took two days. The first day covered both interior and exterior work across the house. The second day was dedicated entirely to the exterior finishing. When they left each day the house was completely clean, inside and outside. Not a scrap of old window frame, not a piece of caulk, not a wood chip. They hauled away all 15 old windows and every bit of debris. I've had contractors leave a job site in worse shape than they found it. This was the opposite.We paid $14,500 for 15 windows including installation, exterior metal wraps, removal and haul-away of old windows, and full cleanup. No deposit was required (IMPORTANT) and I didn't need to pay anything until the job was done. I paid by eCheck so I got an additional discount, which equated to approximately $750. Another selling point to me, because the other companies I had bid the project did not offer this, is that the warranty is transferable and has lifetime coverage on labor, materials, glass, hardware, and screens, with no transfer fee (relevant if you plan to sell, because buyers will ask).The bottom line I offer is to get multiple bids. Ask for itemized quotes. Ask hard questions about the process before you sign. Zen held up well under that kind of scrutiny, and the crew that showed up to do the actual work was exactly the kind of people you want in your home. Sean, Kansas City MO (64157)”